I really like the Home Buddies service
All the personal attention for the pet is great
I especially like the care and attention to the pet's comfort
I also really appreciate the text message updates along with the photos
Personalized touches that show you know my dog's personality and have spent time with them. Cameras so I can see them anytime I want to and the pictures that are taken all the time of them are so sweet! I had my older dog at one near downtown Las Vegas when I lived there for a couple years and she loved it. When I moved to Detroit I was anxious as I wanted her to go to a Camp Bow Wow again but was afraid it was going to be totally different. I was pleasantly surprised to see that, while you have your own unique touches, there are standardized practices and the front desk lady even mentioned conferences that they attend to network. Really great. My furry girls seemed to have a blast and we can't wait to take them to their next session!
I am extremely upset with what happened during this cat sit. I booked online for a 2 week trip, and got an email from the office that stated the dates that I needed the cat sit. Because I had moved, someone also came out to the house to see where everything was and get a key. I thought I was all set. After 2 days of vacation, I didn't see anyone on my security camera. I called (from abroad) and was told that they didn't have my reservation. I was told someone would go over "right away." I asked for a text confirmation after that person went over. 3 hours later, still nothing on my security camera. I called again, as the office was about to close, and was told someone went but hadn't texted yet. 10 minutes later, I saw the cat sitter enter the house. So now I was just blatantly lied to that someone had already been over.
Honestly everyone makes mistakes, but this was my last straw for several reasons. The whole reason I got the security camera is because on every trip I've gone on, I've asked for a daily text or email. I've asked in person and on the phone at least 3 times. I have never received consistent daily confirmations that someone is feeding the cats, which is infuriating after asking SO many times. And I really did not even receive an apology for this, which just made it worse...in fact I was told somewhat uncaringly "well, we have it in the system now" even though my cats had gone 48 hour without food. They could have been dead or extremely sick if I hadn't gotten that camera and checked on them, as they would have gone TWO weeks without food.
While most of the cat sitters seem nice and competent, I saw multiple times my cats being fed the wrong amount, or someone talking about how they didn't know which cat was which (and several need medication), or that they didn't know that one cat was not at the house (despite again me making this clear on my online reservation and in person). Pretty frustrating when you are paying so much daily, I would think someone would take the time to read the details of the reservation.
Once last fall I came home from a weeks' vacation and the cat water bowls were completely empty (and the bowls have reservoirs, so I know that took several days to empty). The main bowl was upstairs, so I'm assuming the cat sitters just didn't read the reservation details and didn't bother to go up there. So for this trip I added 3 more bowls, just in case someone forgot to refill. So for this trip I spent money on all of these water bowls AND the expensive security camera just because I didn't trust your company to do things correctly. Not to mention this trip I had to make the international calls (which are not cheap) and having to check every day the security camera using international data.
This has been a huge disappointment to me, as despite my past annoyances with the water and not getting texts, I continued to use your company as I liked the cat sitters I had met and liked your system. Unfortunately I can no longer say so, and would certainly never recommend your company to anybody.