Everyone at CBW Troy takes such good care of my pup and she loves daycare, so much so that she starts getting excited and running around the car as soon as she realizes where we’re going. Breslin loves you guys!
I have been using the Camp Bow Wow in Shelby Township for some time now. A few weeks ago I went to drop my dog off there as usual, since I'm pre-paid. When I walked in I was told that I now needed a reservation for even a half day. I asked when that changed and they told me, "an E-mail went out yesterday". I asked if there was any way considering I had scheduled plans that now had to be cancelled. There was no consideration or suggestion of an alternative option, just a cold no and the feeling of get out of my lobby. A couple weeks later I called to make a reservation and was told they didn't have any room on their list. Once again, no alternative suggestion was given, and had I not mentioned a cancellation list in case a spot opened up, it wouldn't have been brought up.
So after all that I looked for the next closest Camp Bow Wow, which was Troy. When I called and explained what I had been dealing with in Shelby, the girl jumped into action the complete opposite way it had been handled at Shelby. She apologized and shared they were booked also, but made a point to squeeze him in since it was only half day. She even honored our prepaid fund without any real effort from me. I couldn't have been more blown away by the girl and as a whole, Troy's customer service and support. She was the polar opposite of what I was experiencing at Shelby. From now on I would happily go out of my way to use them because they are that amazing. Something even more inspiring is that from my experience their staff as a whole meets the highest caliber of customer service and support that I've experienced.