The app with cameras was really what sealed the deal for us moving to Camp Bow Wow. I just wish they were on more. Sometimes I logged in and they weren't on even when the "nap time" was over. When they are on though, it's really nice to see how the workers and dogs interact.
Up until recently, my vote would have been a 9 or 10. I recently had an issue where i brought my 2 big dogs in during lunch time for them to play in the afternoon while i worked. They have been to bow wow many times and never had any issues. I usually woukd take them for the morning hours and bring them home at lunch.
This particular time, i watched the cameras on and off when i got to work and for 2 hours, they were segregated to a play area alone. During this 2 hours, i had contacted bow wow to see why they werent in the pen with the other big dogs... that is, after all, why i pay to bring them in. The lady working the desk went to ask and came back to tell me that they were barking at the fence and sometimes biting at it at the dogs on the other side. I informed her that one of my dogs had some barrier aggression, and that having the fence between them does that to him. But once again, we had never had problems in the past, they just need to release him with the other dogs and he should be just fine. I finally saw the employee put a couple of dogs into their side after about 20 minutes, i saw my dog sniffing butts and being just fine, and then next thing i saw, they took the other dogs out of my dogs pen and left them alone again. At this point i was not happy and nobody called me to tell me what was going on, so i left work to pick my dogs up. It is unfair for them to have to stand there watching other dogs play.
When i showed up, the gal in the front basically said in a nutshell that the employee who was in the big dog area couldnt handle them and "got dragged", and that there was an alpha male dog in the area who may have not responded appropriately and she just "didnt want to deal with it". She said nothing actually happened and she wasnt sure why exactly the girl closed them back off, but she was going to let brennan know what had happened.
An employees' incompetence and inability to handle the big dog area is inexcusable, and if she cannot handle them and doesnt want to deal with it, she should stick with the small dogs. The gal in the front pretty much advised me to continue bringing them in the morning because their morning crews are in general, "more capable" than the afternoon workers. This shouldnt be the case at all.
This has left a bad taste in my mouth, and i have been meaning to call and discuss this incident with the manager, as i have always been loyal to bow wow and the first to recommend them, as i have never had anything other than wonderful experiences.
I am really hoping this incident was discussed and appropriate action was taken.
We like that we are greeted warmly ( especially our dog!) when we arrive. We like that the staff seems to truly love the dogs and care for them. It is stressful to put your dog in an environment away from home, and we always feel like he is paid attention to and cared for at Camp. He does not seem to mind too much being dropped off .
Our dog loves playing and socializing. She is well taken care of by the sweet and friendly counselors. She spends the day getting plenty of exercise and enjoys being with her friends. When we pick her up, she is asleep in the backseat within a minute. We can always tell she has had an extremely satisfying day. We also enjoy being able to check in on her with the app. It is so much fun to see her playing and having a good time while we are at work.