Seamless transition moving from one state to another. Our dog’s file was electronically transmitted and available the day we got to Camp BowWow. Friendly staff, clean facility and one happy dog. Our dog is sensitive and was anxious during the weeks prior the move. She loved her PA Camp BowWow. When we arrived at the Tulsa Camp BowWow she happily went in for an overnight stay. We are pleased that the Tulsa staff put Cricket at ease so quickly. Thank you!
1. The pictures portray a much larger and much nicer facility. The "cabins" are just regular old kennels and we thought they were basically small concrete rooms with a door so he could de-stress after a day of being around many new dogs.
2. He came home soaking wet because a different dog kept humping him throughout the entire day!! They were spraying the other dog with waterbottles, but my dog got punished by default and I had to bring home a wet dog. The humper should not be there!
3. The campfire treat is nothing more than a milkbone.
4. In general, we expected more for the cost. Elsewhere in town you can get the same thing or more (24 hr indoor/outdoor run) for $100/week less with a less stressful atmosphere. This place was just as loud and chaotic as the city animal shelter.
Remove dogs that bite.....I get it.....Dogs will be dogs but this time my dog had to go to the vet....(thanks for taking care of my dog....we love camp bow wow and my dog has been going since he was a pup) I think the staff did all the right things and we are pleased with the service...I’m still confused why the last 2 years my dog comes home with bites and scratches but before that he never did......I’m not upset, I’m just wondering if the admission policy has changed. If my dog bit and sent another dog to the vet....what would happen? Would he be let back in? Would I be on a warning? How does that work. To my knowledge my dog has never bitten or sent another dog to the vet....how does that work?
Please understand I am just confused not mad.....I just don’t understand.
I like everything about Camp Bowwow. My dogs love being there. They don'e even look back at me when I drop them off. Camp Bowwow is well structured. All of the events and tasks each day are on a scheduled routine. All the dogs are happy and safe. They know exactly what to expect and how to act, and they love it.
I was not told of the restricted hours during the weekend. This caused an issue while dropping off and forced me to pick my dog up earlier than expected on Sunday. Because we were staying in a no-dog house this caused a huge inconvenience
Very friendly staff and my dog comes home happy. I'll will be letting other drivers with Melton truck lines know that if they need a good border for there dog that camp bow wow is very good at their dogs.
(end of July) I called and asked the owner to call me back twice and never received a call back. I boarded my dog for 9 days and he came back with ALL of the $65 worth of treats I had purchased him, just for this one stay. My trip and boarding were very expensive. I don't get to travel often with my kids and I had peace of mind knowing I could see Ace on video, but the fact he was given none of his treats really ticked me off. Did they put his special animal he sleeps w/ every night? his blankets?
When I spoke to the front desk, they said that sometimes you all give them your treats, which I never approved of at ALL! I only feed my dog certain things. On that stay my dog returned w/ kennel cough, which ended up in a vet visit and antibiotics $$$$. This is after the one trip I have have taken my kids on in years $$$$$. Then the $300 boarding bill. I have had 3 other people say when they boarded there, their dogs came home w/ kennel cough too.
This was at the end of July and since I didn't get a call back (after calling twice and asking owner to call me back), I figure someone would read this and hopefully be motivated enough to give the OWNER of CBW this message. I own my own business and customer service is #1.
Ace did stay two nights last time (September) only bc it was an emergency, came back w/ a cough, but I gave his rest of old antibiotic and he quit. so I think he might have had the start of kennel cough that time too.
I am thinking of switching boarding places. I'm not really happy. I was at first, but the sickness, no chew toys, non approved chew toys (I don't think she gave him any, to be honest) Does your business let dogs chew unapproved toys or treats other than those given by their owners? (I could hear her stumbling) extra vet bills after spending $300 with you all. Its just too much.
I love the idea of your place, cameras, location. I am so bummed, but when I return home with a PUPPY that had no play toys, came home sick, additional costs AND received no call back, it makes me feel like your don't care about your customers or pets that stay. I will definitely make a switch before I have to board Ace next month for 2 weeks. Thank you and I would like the owner to call me back. I would like to speak with the owner. [PHONE NUMBER REMOVED] Thank you, [FIRST NAME REMOVED] (Ace's mom)
Nothing of disappointment at all! I have only used your location 1 time and the service and expectation were on par but nothing jumped out to me as amazing. I will not recommend until I have more data. Thank you!
Amazing care for Ginger and Cinnamon! They understood their personalities. While the girls are always ready to come home, they love going to Camp Bow Wow and jump out of the car racing to the door. That’s pretty significant endorsement in my book for “client centered service” .
Shon loves 'playing with his friends'. The groomer is amazing. He looks like he is ready for a dog show when I pick him up! Paying for him to get a bath and his hair dried at the end of his stay is absolutely worth it.