My dog came home after 3 nights with you guys and the pads on her paws were rubbed raw. I called and talked to Zoe at the front desk and she said she hadn’t heard of this but she was new to the front desk. I asked her to ask around and see if anyone else has had this problem. My dog was also very dirty when she came home. I felt bad having to leave her and worse when she came home with hurt paws. 😢
We love that Cooper seems genuinely loved by the workers at Bow Wow! It makes it much easier to drop him off! He also seems to like being there and his tail wags when we turn onto the street . We had taken him places before and he literally trembled when we dropped him off. This is so much better!!!!
It smells really bad you wonder if it’s been kept clean my dog had Peed in her cage which she does not do also when I went online to watch her she was barking at the girl she wanted some attention she want to be petted she got sprayed The girl did Pat the other dogs but not mine I wasn’t happy I am happy that they don’t have to stay in the cages I do question the the how clean it is need to work on that that!!
We had someone make an unauthorized charge on our credit card. The only place we had used the card around the time was Camp Bow Wow. We called the office to give the owner a "heads up". We were told they would call us back, but never did. We were not wanting anything other than to warn the owner that they might have an issue. The fact that they never called us back tells us they don't care about their customers.
I never received a message to call Jeff back, I apologize. I have left a message and sent a email.
January 18, 2018
SALT LAKE CITY, UT
I called to book ans said I would pick up my dog Saturday at 11. As we were rushed dropped her off from the airport, I briefly saw you the dogs seemed to not get as much daycare play time as every other camp bow wow I've ever been to (10+). I did not notice you were only open 7-10 and 4-6 on Saturday, but no one told me this when I called to book. I went to pick up my dog at 11 to find you were closed. My husband had to drive back an hour from the ranch to pick her up at 4, but honestly the most annoying part was how little play time she got on the other days. I'll never use this camp bow wow again... I use camp bow wow because she's playing 8+ hours of the day!