Well organized and know what their doing. Amanda was able to get Jake and Sophie in for boarding on a last minute request. This is hard for her to do on a Saturday. Thank you Camp Bow Wow Westlake Ohio!
I always know that regardless of how often or how sparingly I bring my dog that both of us are recognized and he's met with love and excitement by the staff. He's not always the easiest pooch, but I truly feel like he is appreciated and receives superb care while at Camp Bow Wow. Day Care, nail trims, baths, and boarding services are all top notch!
Your employees really know my dogs, and you must be treating your employees well because even when we hadn’t been in for months someone always recognized them and remembered us. One of our dogs doesn’t let anyone pet her except us- but I see her letting Bow Wow people petting her on the camper cams like its no big deal. It is a very big deal for her!
I love how everyone remembers my dog's name, Gemma, and is excited to see her when she arrives. The fact that Gemma gets excited when I say the word "camp" tells me she enjoys her time there too. The staff are very attentive - they send me pictures of Gemma playing and if there is any concern, no matter how minor, they call to let me know immediately.