The service provided was efficient and helpful. While the decision to place our Mom in a facility after caring for her ourselves was hard, we feel at peace for the care she'll get going forward.
Emily was professional, thorough, quick to respond and compassionate throughout our interactions. Her support was priceless from the first contact to the day of moving my mom into her new adult family home. Having Emily there to schedule tours, vet the homes and counsel me through all the details when the crisis hit gave me peace and the guidance I needed, and relieved the additional stress. I'm beyond glad I had Care Patrol in place to help me through the process.
Rochelle is amazing. Her genuine care and concern started with the first call and continued through the process. Her knowledge and guidance helped us tremendously.
They were caring and very helpful during this difficult time. They found the best facility for my husband and worked hard to ensure it continued to meet our needs. Their follow up was fantastic. I can't say enough good things about them.
Rochelle and Ashley are amazing. Rochelle made finding a home for my Mother-in-law so easy. There is no way we could have done it without her and felt comfortable with the home we chose. The homes we toured were all very nice along with the staff. Rochelle is such a treasure to this industry. I highly recommend CarePatrol.
We are so thankful for her help. The home we chose is taking such good care or our loved one and made the transition seamless. She is also very happy where she is. Choose CarePatrol.
My first time experience with my CarePatrol agent was excellent! Emily S. is & was professional, caring and truly listened and understood the criteria I listed for the appropriate placement for my spouse. I have recommended her without hesitation to two friends in need of assistance with such difficult decisions. Emily went above and beyond of what I assumed would be the level of service. She is exemplary and I appreciate and respect her so very, very much.
Linda Heade
CarePatrol of East Pierce County had been a huge help to my family. The support and attention to detail to our needs is incredible. Rochelle and her team have been nothing but amazing and I’m not sure what I would have done without them!
Rochelle was extremely helpful in helping me find an Adult Family Home for my mom and has been an advocate for us. I feel she has been a blessing to my family.
Communication was always prompt, informative and clear. We felt that the transparency, sensitivity, and empathy shown was reassuring through this difficult time … making the process a successful transition.
They (Rochelle) took the burden off vetting the assisted living homes for their ability to accept clients who needed to "spend down to medicaid" within a specific time. She also provided references to only those places who could and would handle the advancing health problems of a chronic disease.
The above were critical determinations, but Rochelle went above and beyond by visiting the client in her home and transporting her to the tours of the vetted facilities.
She also cut down the work be ten by identifying an Elder Law attorney whom she trusted to help the client with a spend down plan that would be compliant with Medicaid.
Rochelle has gone above and beyond for our family with caring and understanding of our needs. We could not have asked for a better person to help us with this process.