CarePatrol of Central and South Austin Facebook Googlemaps

   52 Reviews
PO Box 91652
Austin, TX 78709
512-712-4894
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Recent Reviews:


Shelley's knowledge, availability, and willingness to help!
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Shelley at CarePatrol is the perfect person to help navigate the maze when looking at living options for seniors. She is a wealth of information for those on this journey caring for an aging loved one. Her attention to specific needs exceeded our expectations . Thank you Shelley and CarePatrol for the great service you provide. Lora
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Very friendly and helpful for helping us find the best option for my parents
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I worked with Anna McMaster recently to place my dad in Independent Living. She was very communicative and knowledgeable. I can’t recommend Anna and Care Patrol enough. They made the whole process very easy!
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Care Patrol was very prompt in responding initially, and the consultant (Shelley) was very responsive throughout the entire process of finding my mom a place to live. She was kind, supportive, available and flexible. My mom changed her mind several times and Shelley worked hard to accommodate her wishes every time. Shelley was very patient, empathetic and my sister and I felt like she was right by our side every step of the way, through what was a very difficult situation. I would recommend Care Patrol, and specifically Shelley MacAllister, to anyone needing guidance in the search to find a home for an elderly parent. We felt that she advocated for us and was able to provide the information that we needed. Top Notch service, respect, care and professionalism!
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Shelley was really great at answering questions while we were searching for assisted living for my mom. She was very patient with us, especially since our situation was changing daily while mom was in the hospital and rehab facility.
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Care Patrol offered me no-pressure guidance while figuring out this difficult transition for my mother. Anna answered all of my questions with honesty and compassion and shared information with me about several things we hadn’t even considered. I would recommend them to anyone searching for a place for a loved one.
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Anna, is great, very knowledgeable and has deep experience in the Austin area. She has helped guide us for the last year and her advice is always spot on. I would recommend CarePatrol to anyone who is trying for care for a person with dementia, she really understands the local market for care and what the best approach would be for the needs of the family. She also helps avoid bad environments and can give you a lot of advice on what not to do. Friendly, outgoing, smart.
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Anna listened to use, guided us and fought for us. Would highly recommend! Thank you!!!
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I was very happy with the level of care taken in assuring the caregiving facilities I was shown were the best fit for my husband. I was totally lost and had no idea where to look or even what to look for. Shelley was an absolute godsend in guiding me through this search! I definitely recommend CarePatrol’s expertise and genuine caring if you need help finding the perfect place for your loved one.
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Excellent, caring, compassionate and super organized service.
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The entire experience was great. Everyone at CarePatrol was wonderful to work with. They are caring and incredibly responsive. I can't imaging navigating the process of moving my mother into assisted living without their help. I highly recommend them.
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The entire experience.
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I contacted Anna McMaster after a referral from a memory care representative in Southwest Austin. She was patient and listened to my concerns. Anna followed up with me in a timely manner and provided me a list of facility facilities in the area nearby me. She contacted these facilities prior to my interaction with them and provided me a contact person to speak with. She checked in with me during the entire process to place my mother and father into an assisted living facility. I am appreciative of her efforts and would not hesitate to recommend her to others. I liked working with CarePatrol over a Place For Mom. CarePatrol did not share my personal information (including my phone number) with numerous assisted living providers who called me at all hours of the day. I liked the overall approach CarePatrol toward customer assistance and the referrals to other service providers based on my needs.
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I am so glad I contacted Anna for help in finding a place for my Father-in-law. We had about a week to find a place while he was in rehab. Anna took the time to ask about my FIL, his hobbies, likes, dislikes, desired location, budget, etc. She then narrowed down the places we should tour. She is very knowledgeable, empathetic, warm and great to work with! Thanks Anna!
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Anna McMaster really listens to you! She works quickly to find "a good fit". She answers questions immediately, offers good suggestions and information, and, best of all, follows up after her part of the job is done. She really put me at ease while I was making the decision of where my husband would be comfortable and have the care he needs. Using my first name is fine, but I would prefer you not give my full name. So I did not check the box.
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Shelley was so wonderful to work with! She listened carefully and was empathetic and supportive. And then she was able to recommend a number of places for us to explore. She was eager to hear feedback after each visit and, in turn, more able to recommend other places that might be a good match. I'm so grateful to have connected with Shelley and CarePatrol!
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They work with your budget. Very friendly and helpful. I was very impressed.
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Lacie was great , asked informed questions at the facility, made the move seamless. Thanks again
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Extremely professional. She took our geographic boundary preference and called to get more focused InfoMation, i.e. likes, dislikes; pet-friendly, close to medical resources, etc - all to build a profile allowing her to research and prepare a list of potential communities. She established agreed-upon appointments to review the candidates and attended each one personally. Cassie is an extremely vital resource to the older generation, q beautiful gem to be sought by every person/couple/family needing to make a lifestyle change. May your future be as bright as your smile, Cassie! Thanks for everything! Clif and Karen Maloney!
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