I loved Kates compassion and her prompt attention to this urgent matter. I spoke with her on Monday and my friend Kalli moved into memory care Friday! Thank you so much Kate! You're the best!
They helped us when we had an urgent situation. They stepped up and facilitated getting needed documents that were required by a facility from the client's physician. They were always pleasant and kind, and sympathetic with our situation. They were privy to a lot of information about memory care facilities.
It felt like we weren't just some people looking to send someone we know to a facility. Like here's a list of places. They understand the hard choices that need to be made. My dad was very torn up and heartbroken about my mom's decline. They helped him understand she was ready for this move and he wasn't alone. Between finding locations and site visits and one on one attention the contact mad with my dad the pushback he was giving us changed to being on board to move forward with what was best for our mom.
Doug was my initial contact and from the very beginning I felt he understood my needs and concerns about my family member and immediately helped create a plan and initiated it. His level of knowledge and expertise can not be over stated. Every person/agency I interacted with from that one was outstanding. I can't thank them enough.
They knew a lot about the available facilities in our area. They shared their knowledge when we knew very little about the facilities. It really narrowed down our research.
Great working with CarePatrol, Amy and Anna did a fantastic job helping to place our Mother on short notice into a wonderful Assisted Living Center. They were in constant touch, helping facilitate the transition with the facility. Outstanding effort!
They are great at problem solving! My husband has dementia and they know location, costs, type of care required and these women do their job more quickly than a firefighter. I couldn't be more impressed with how much help they provided me!
Care Patrol is aptly named. They cared and cared a lot. Listening, a dying art, was their number one priority and that was paramount to there overall assistance.
Finding a care center for a loved one is difficult. With few exceptions, when you visit a center, you get almost identical info. You can move a loved one, but that is another set of pain and confusion you don't want to face. It is really helpful to have CarePatrol give you guidance. Some of it is that they have observed different centers many times and get a reliable view of who does it well and who doesn't. They also have frequent contact with centers and know when a center have an opening.
Care Patrol was instrumental in choosing an assisted living place for my sister. Kate was with us with helpful assistance and her expertise in navigating a difficult time. I highly recommend this service and Care Patrol.