CarePatrol of Northeast Ohio
160 Reviews
Recent Reviews:
May 4, 2025
J.T.
I heard about CarePatrol from the person who was helped with a very successful placement of the relative with advanced Alzheimer's.
In our case, we were relocating from Florida to the area close to our children but completely
unfamiliar to us. We called the CarePtrol and Mr. Sailor immediately contacted and advised us according to the story we presented. He suggested 4 Senior Communities in the area of interest close to our family.
He personally escorted our daughter in law who was lives in the area and decided to visit and evaluate the choices. We followed her suggestions a month or so later and Mr. Sailor was present during our visit at the location that eventually became our choice as well.
It has been 3 weeks since we moved to Normandy Senior Community in Rocky River and we are completely satisfied. We are Very Grateful for the help we received that made our transition into the new life smooth and easy.
With gratitude submitted by
Ana Hirsch Toth
April 20, 2025
D.K.
We were extremely satisfied with the help we received from Kayla Flowers.
We were recommended by a physician friend of ours, who used Kayla find him a place for his family member.
She went up and above the call. We had to find mom a place in a short period of time due to her insurance.
Our needs changed. We broadened the search area, and she found us a place at Rose Senior Living on Harvard in Beachwood. We are pleased with the help Kayla gave us.
Mom was very upset she couldn’t go back home, due to the steps in her bungalow with a basement.
She just wanted to make sure we were not going to leave her there. I reassured her we would never abandon her.
She is still her stubborn old self and refuses to due things asked of her. We will be having another talk with her and staff, they cannot give her the option of staying in her room and not feeling like eating.
The folks have been very understanding, accommodating and mom can be a charmer.
A friend of mine asked me who we used, so she could use some help with her mom.I told her Kayla.
Sincerely,
Deb and Don Kohn
April 1, 2025
D.C.
March 29, 2025
J.P.
March 12, 2025
T.D.
February 16, 2025
K.L.
My older brother had a stroke in December and Leah Mahaffey from CarePatrol was recommended to us from the Cleveland Clinic. Leah and her staff did an outstanding job; helped us to find a great assisted living facility and stayed with us the entire way. My brother is happy, healthy, and improving. I highly recommend Leah @ CarePatrol. Thank you! Kurt Lang.
February 14, 2025
M.C.
January 18, 2025
B.T.L.
I was faced putting my 102 yr old
mom in Assisted Living quickly after a hospital stay. Care Patrol was here for us! They presented options of facilities to visit and journeyed with us finding the perfect fit. Explained everything to do to officiate the move. It was a very hard decision being the daughter and caregiver for years, Care Patrol also provided choices for movers and help with insurance application. I feel we were in the best hands. Care Patrol made a scary situation comfortable. Highly recommend this team of professionals!
January 10, 2025
L.G.
Amy Smith was an incredible help and I don't know how I could have navigated the situation with my parents without her. I live in Colorado and CarePatrol was recommended to me by the Lorain County Office on Aging as it became apparent that my parents weren't going to be able to stay in their home for much longer. Amy really educated me on the system and how things would work financially. I had many questions along the way and she always responded so quickly. She was also caring and compassionate in helping my mom through tours of various facilities. Things really took a turn with my dad when he fell and broke his hip before Thanksgiving. This expedited the need to have a facility selected when he was released from rehab. The move into the facility happened on Christmas week and even with the holidays, Amy was incredibly responsive and helpful in recommending a mover that could make it happen on short notice. The mover was great too. What an incredible resource. I don't know how I would have been able to handle everything without Amy and CarePatrol.
December 29, 2024
S.P.
November 30, 2024
M.P.
My family and I had the best experience with CarePatrol. Eric Sailor is incredible at what he does - bringing support, empathy, and humor when it's needed most. He acted as a resourceful, trusted advocate and thought partner which was critical. We are deeply grateful CarePatrol exists and especially Eric's team. They were a rock to lean on when my family and I needed it most.
November 26, 2024
C.M.
With never having to place a family member in an Assisted Living Facility in the past, I wasn't sure what the first step should be. Once I made the call to CarePatrol on the advice of my cousin's physician, everything went extremely easy. Eric Sailor made a difficult process so much easier for my wife and I and also our cousin. He set up appointments at facilities that would best fit her needs and also provided us with a list of realtors and moving companies to aide us in selling her home and moving her into Assisted Living. He goes with you to visit the facilities. The people that were given to us were beyond helpful, especially, since she lived in her home for over 30 years. I would recommend CarePatrol to anyone that needs help in placing a loved one into an Assisted Living. Eric goes above and beyond to help you. He is not only helpful but very compassionate to the needs of the family and the person being placed into an Assisted Living.
November 15, 2024
M.K.
Julia guided us through an extremely stressful time trying to find living arrangements for parent with Alzheimer’s. We started doing online searches and got conflicting information. Once CarePatrol was contacted they helped navigate the confusion and information overload. We contacted her constantly and she was always responsive and caring. She narrowed the facility down to a handful then set up appointments to visit them. Julia went with us to tour several facilities giving honest opinions about whether our needs were going to be met and whether they were a good fit for our situation. More families need to know bout this program and utilize them!
November 12, 2024
J.G.
Leah was great to work with in assisting us in finding the right facility for my Dad! She was knowledgeable, friendly, and made herself available to accommodate our schedule. I would definitely recommend CarePatrol, and suggest that people leverage Leah for her expertise and exceptional customer service!
November 8, 2024
S.C.
Once I realized the living situation for my father and his wife was deplorable and unsafe, I asked to speak to a social worker while he was in the hospital. Very quickly Kayla Flowers called me. She seemed empathetic. I don't live in OH and had to travel back and forth but very quickly we found an assisted living center for them to move into. She also directed us to a liquidator for their home and answered questions we had to our satisfaction. I enjoyed working with Kayla and even though it was exhausting and difficult getting them moved, I feel like it was Mission Accomplished.
October 19, 2024
A.L.
Kayla was great on the phone taking down the information and accommodating my needs to rapidly schedule visits with assisted-living facilities.
Julia was as good as it gets in terms of knowledge of facilities and communities in the area and pros and cons of each. She toured three communities with me and helped me decide on the Winfield. She always offered more help and to call when needed and even Video taped the new apartment so I could show my sister. I will recommend Care Patrol to all of my friends in Cleveland.