CarePatrol of Central and West Houston Facebook Googlemaps

   50 Reviews
22136 Westheimer Parkway
Katy, TX 77450
713-553-4030
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Recent Reviews:


I can’t thank you enough for all the care and support that you’ve given to me and my family. Nicole has been a godsend. She jumped through all kinds of hoops at a moments notice and I can’t thank you enough.
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Very responsive, understands needs, able to very quickly assist with a move to new assisted living facility when care costs changed suddenly. Caring, supportive, and helped me get out of 30day notice requirement.
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Excellent service and expert service
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Nicole White went beyond everything to make sure of Sam's needs.
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Nicole was very helpful in finding a new place for my brother. She gave us 3 great options in a short time to meet his deadline. Thank you Nicole!
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Very professional service and listened to my needs for family member!
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Quick response to needs
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I was referred to CarePatrol by Renee Mills LSW at UT Health and Claudette Rochelle at Encompass in Sugar Land. Unfortunately, we were in a huge rush - which isn't that unusual - to find a suitable assisted living for my husband. I spoke first to Kathryn Scott - who referred me to Quinn. Quinn was so helpful, efficient, knowledgeable and compassionate. Both of us were so impressed and relieved. (Matt, our older son, was with me throughout the process).
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Kathryn’s assistance was invaluable. Navigating the elderly care system is overwhelming. Having assistance is essential.
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I was so frustrated where I should move my aging mother. I couldn’t find the right place. Someone gave me Kathryn’s name and number. In less than two hours I had several appointments set up. I could never have found these on my own. I fell madly in love with the first place she took me. My mother is so happy and I can finally rest easy. I highly suggest anyone looking to use this company. It is amazing!
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Working with Kathryn [FIRST NAME REMOVED] was a true blessing during a challenging time for our family. She is a consummate professional who consistently went above and beyond her role with CarePatrol. Her communication skills were her greatest strength—clear, compassionate, and constant throughout the entire process. As we faced the inevitable challenges that come with a major lifestyle change and move, Kathryn became the bridge between hospital discharge, facility admissions, and the operational staff at the new community. She made sure no detail slipped through the cracks and kept everyone aligned, which made a stressful time feel manageable. Her support was exactly what our family needed, and we’re so grateful for her dedication and care.
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We were on a short deadline to find assisted living home for my mom with options for moving to independent soon once she recovers strength and mobility. Kathryn and Quinn were a great team, calling me continually whenever next steps and decisions were waiting on me to keep the process moving swiftly in time for discharge from rehab facility. They shortlisted the communities to ensure we didn’t waste time touring facilities that were not a good fit. They also helped on understanding alternative options like home health or outpatient rehab vs what insurance covers as well as personal home care homes as well. They did better explaining and being compassionate than even the case managers in our rehab facility supporting and explaining through every step. I truly appreciate all their help and guidance as this was my first time seeking care for a parent and had no idea where to start, what to look for, what questions to ask and more. We wouldn’t have made it through this process without them and would have had to bring my mom home with us and we are not trained or home 24/7 to provide the proper care she needs and this would have delayed her recovery significantly. Thank you.
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They helped us find a facility appropriate for my father that met all of his medical and social needs.
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Willingness to do whatever was necessary and helped guide through a difficult process
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Always a great experience
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Kathryn was lovely to work with and made the transition from the rehab hospital to assisted living go smoothly. I highly recommend her services!
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During one of the most traumatic times of my life Kathryn stepped in and helped me and my family navigate everything. I can't even imagine what I would have done without her. I recommend this company to everyone 100%!
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Good info. No pressure
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Very helpful finding a nice place for our father to stay
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My experience couldn’t been any better. Both Kathryn and Rachel were excellent and very patient with my sister and me. Both were very knowledgeable in caregiving needs and the best facilities. Thank you!
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