CarePatrol of Western Michigan - Grand Rapids East Facebook Googlemaps

   360 Reviews
5960 Tahoe Drive Southeast Suite 200A
Grand Rapids, MI 49546
616-773-2085
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Recent Reviews:


Very knowledgeable and helpful finding us a place to move mom.
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All very good. Marta very supportive and knowledgeable.
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Madalyn was an absolute dream!! I'm an only caregiver for my elderly mother and have been overwhelmed for a long time now. She took a lot of the work off of my hands. She checked in with me regularly, even if it was just to allow me to vent and release some frustration. Madalyn found me a wonderful assisted living right around the corner from my home. I didn't even have to make an appointment to visit as she did that for me and accompanied me as well. I really couldn't have done it without CarePatrol. I'd still be spinning my wheels wondering what to do next. Thank you Madalyn and CarePatrol! Collette Tremblay
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Audrey Berg was awesome. She helped me find placement for my husband. She is kind, and so helpful in scheduling tours for me to check out facilities. I would recommend Audrey and Care Patrol to any one who is looking placement for a loved one
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I was afraid that my mother wasn't going to get a care facility, it's a bit of a drive but my mother is happy. And it was done in 3 days. Good job care patrol.
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Very helpful with helping find placement for my person that need a place ASAP,. Communication was very in response time. I will use them again if needs be. Thank you for all that you do
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Informative and caring
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The care and help we got from our Care Patrol representative
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Our provider, Lauren Wu was fantastic. Once all the confusion of who was actually going to search for a facility for our father was cleared up, she was sending us information that was so helpful. When a private room became available at Beacon Hill Eastgate, she was able to secure a visit and meeting with the admissions director within a day. We were able to place our father there and the entire family feels blessed that he is in a facility with caring and patient staff. We would highly recommend Care Patrol to anyone in our situation!! The Chapin Family
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CarePatrol of Western Michigan was helpful immediately! Within 5 days I was able to make a decision on a respite care facility from out of town. I know I would not have been able to do this if I had just started with a Google search and working my way through a long list of possible locations. CarePatrol even assisted in coordinating communication for the transition from the medical facility to the respite. They made a challenging situation so much easier. I am forever grateful.
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I loved how quickly they jumped in to help us find a new home for my mom and how professional they were. We were introduced to places I’d never heard of and wouldn’t have considered. We’re so grateful for their expertise and support.
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Marta was a life saver. She was kind and really took the time to understand our mother and what would best suit her needs.
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They were a pleasure to work with , I’m very thankful for them and their attention to detail .
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You guys done a great job for my mom thanks
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Marta was extremely knowledgeable about assisted living facilities. She took me to several places that were both wonderful. Gave me lots of information regarding these facilities and helped guide us in the right direction. It was a great experience working with her!
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Jenna Miller and Madalyn Weber were very helpful at CarePatrol. Jenna was very kind and full of a lot of helpful and enlightening information regarding various homes, VA, and Medicaid waiver requirements. She was also helpful in getting appointments set up to visit various facilities. When I decided to open my location range, she reached out to Madalyn who was able to assist and did the same with appointments. Both of them were kind and caring which was really appreciated during this process.
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Lauren Wu, was so very helpful from the beginning. Initially, I met with her to learn about facilities near our home with a Memory Care Unit. Later on, we communicated regarding Day Care Services. I was able to continue to care for my husband at home but on November 25th., he had an acute change in his condition. He was admitted to the hospital and continued to have difficulty standing and walking. He was discharged to a Skilled Nursing Unit for therapy on November 30th. On January 10th., I received a call from Lauren to check in. Thankfully, I informed her that a Memory Care Bed was available at one of the facilities we had visited with her in the past. She offered to assist in any way she could to complete the transition on January 21st. An awesome experience with an amazing individual. Would highly recommend Lauren and Care Patrol!! Elizabeth E. Myers
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Melanie was very helpful when providing information and resources. She really gave us options and worked with what my mom wanted. She also followed up with me after my mom moved in to make sure everything was going well. I wouldn't have been able to make the transition without Care Patrol.
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So very helpful!!
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Very caring and knowledgeable. Turn around on available options was with hours of referral. Excellent follow up. Audrey was exceptional.
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