CarePatrol of Western Michigan - Grand Rapids East Facebook Googlemaps

   495 Reviews
5960 Tahoe Drive Southeast Suite 200A
Grand Rapids, MI 49546
616-773-2085
Visit Website

Recent Reviews:


Support during a stressful period Advice on how to approach elderly care in an assisted living format
Report a concern

Melanie is a fireball at getting things done!! She is so kind and compassionate, friendly, and yet can accomplish so very much while conversing with you. What a multi-tasker!! Love her to pieces. My sister has told her she's now part of our family :) She works so hard and has such a variety of resources at her fingertips. Very professional at what she does, and leaves no stones unturned in resolving issues. She has helped me with 2 family members now, and I'll turn to her again if ever I have someone else who needs assistance. If the other members of the company are like her, they should all receive the highest honors available to a company because they beat anything I've ever run into in my 49 years of nursing!
Report a concern

Complete concern for our family member and very compassionate. Melanie's thorougness was appreciated as we were navigating the process with the best outcome choosing a facility.
Report a concern

Lauren was great. She responded quickly, made herself available for questions, and was supportive.
Report a concern

Extremely knowledgeable and caring compassionate people!
Report a concern

our needs were all taken in to consideration . main one if they would take a third person. we were very happy and pleased .
Report a concern

Marta was amazing! She was so helpful, a great listener and kept in contact with me throughout the process of finding just the right place for my mom. I’d highly recommend her and have done so to friends with aging parents.
Report a concern

They were helpful in providing available assisted living facilities and making the connections or introductions to these facilities. They also provided informational information about the facilities. They were kind and compassionate of the process. I would definitely share their organization and name with others. Thank you.
Report a concern

Extremely caring and understanding was by my side thru the whole ordeal helping the family out.
Report a concern

They offered options for right now & for future consideration. They came to us to do the assessment. They offered to arrange tours of facilities ( which we took) & went with us to help us ask important questions. Very responsive but not pushy.
Report a concern

Placing the very first call was extremely emotional & I was met with a very calm reassuring voice on the other end.
Report a concern

How quickly they worked to take of my request
Report a concern

We’re very grateful to CarePatrol for their help in finding the perfect assisted living home for Mom. Audrey Berg was incredibly friendly, supportive, and professional. She turned a stressful time into a seamless journey in finding the ideal assisted living facility. She arranged all the appointments and was there for our tours with us. She answered any questions we had and, if she didn’t know the answer, she would find someone who did. Plus, she made sure to check in with us regularly to see if we had any questions or concerns. We highly recommend CarePatrol to anyone that is looking for help in finding the perfect assisted living facility for their loved one.
Report a concern

The fact that they researched different facilities, and arranged tours of the ones that fit our needs. they also followed up on our choice.,
Report a concern

Excellent resource! Very kind, caring and knowledgeable of area resources! All resources I contacted were professional and did what they said they would do at the price they quoted.
Report a concern

Resourceful, kind and listened.
Report a concern

I really appreciated Marta, who has met with our family on several occasions and was very helpful when we needed to quickly find a place for Mom. Not sure how we would have done it without her.
Report a concern

Total package, professional, there when I needed help, very friendly.
Report a concern

Worked with Marta of Care Patrol to advise two of us on the logistics of care placement for a friend for whom we are executors. Marta was terriric to work with...very knowledgeable about our options!
Report a concern

Very caring, knowledgeable, and professional! They help us empty a house, put it on the market, and find a skilled nursing facility that is perfect for our brother's needs. We loved working with Marta and are so grateful for your service!! She was a real Godsend in our dire situation!
Report a concern