Staff is knowledgeable and friendly, never had a big problem ... in 12 years maybe 2x a sweater was put on a hanger instead of folded over a hangar although special instructions said to fold ... and staff fixed the problem while I waited! Don't know how they get all the work done so quickly, keep the premises so clean and organised, and keep smiling in the process of working so hard! I'd give those ladies a good raise in their salaries! Cleaning is always competed before 5pm!!!!