I took a comforter in for washing. When I got it home I noticed the bag was "steamy" looking. I took it out and it was still wet. I hung it out for a while with no success. I had to do what I originally didn't want to do, that is go to a laundromat. I had to fluff dry it for over an hour. Now it is finally dry.
I contacted the manager and she was extrmely sympathetic and willing to do anything to make it right which I thoroughly appreciated. The comforter is very heavy and I didn't want to have to lift it again. I have carpal tunnel. No biggie I sent my husband with a pocketful of quarters and a good book and now the problem is solved.
The manager did offer me a full refund. I'm sure this was an isolated incident and I have since returned and had some alteration work which I am 100% satisfied with. Thank you CD in Orland Park.