I really appreciated how thoughtful your COVID-19 protocols were, and how nice and knowledgeable your staff were. This was my first time visiting you and I will totally come again. Thanks so much--and stay safe!
I had a WONDERFUL experience in your store this week. Thank you for posting your Covid 19 hazard mitigation procedures on your website. I read up on it before arriving. It reflects a very high level of professionalism and care. Mike assessed what bike gear I was looking for, ushered me into the store and handed me off to his son to select a new helmet and heart rate monitor strap. You both were so helpful, knowledgeable and fun to talk to! I will definitely recommend you to friends and family and will return for another purchase.
The Staff at Chain Reaction are very knowledgeable and helpful. Everyone was practicing safe distancing, wearing masks, and disinfecting areas being touched or used. I felt very comfortable shopping there and they helped me find the perfect bike. Thanks so much. Diane Howard
One of the best buying experiences of anything I’ve had. Very knowledgeable and they never tried to up sell anything. They also do a great job fitting the bike for you. If I wasn’t in Sacramento I would use them exclusively. Thank you CRB!
Best customer service took care of me and provided me with all the materials I needed for my mountain bike. I actually came back to purchase a bike from them since they knew what I wanted from a bike. Thank you so much
Bought this bike just before the COVID-19 crisis. The owner's son was extremely knowledgeable, helpful, and patient while I made my decision. Best purchase I ever made and timely now that bicycling is the best way to social distance!
Chain Reaction is an example of everything thats great about a small, family-run business. They're all about making cycling awesome, and keeping customers on the road. The personal dedication of the Jacoubowskys and the Chain Reaction employees shows in the care that they put into everything they do.