I have been a Chain Reaction customer for many years. I like that it is a family owned business. I like that they really know there stuff. Plus they are fast. If I have something that needs to be fixed they often are able to fix it right on the spot. But most of all I like the team. They are just good people!
I like that Chain Reaction has all the maintenance records on my bike, so I don't have to remember what I replaced when. Employees listen to my inquiries, and try to help people with the right price-point they are looking for. Should out to Lexi & Becky!
Mike, Kevin, Becky, and Mike's brother are absolutely fantastic at taking care of their customers. This includes their hired associate!
You can't go wrong dealing with this family owned bike shop! Their prices are competitive. Not cheap but they never gouge!
The service they provide is well worth the visit and purchase.
Mike and his team always take good care of my Trek bikes. I have purchased several hybrid Trek bikes and they make a point to make sure the bike that you are purchasing is the correct size for each customer. They make adjustments so the fit is just right before you take your new bike home.
Additionally, if your bike needs service after the sale, they are there for you when you need help. In this day and age, they go above and beyond what many businesses do to keep you a satified customer. Great job to the CR team!!
Chain Reaction sells excellent bikes and accessories. They make sure your bike fits properly for maximum comfort, performance and reliability. I love the shop - they keep my bike in perfect running condition. They share their love of bicycles, riding and training and always treat me like famiily. Love you guys.
Steve went above and beyond in helping to find and fit my first gravel bike. I went out riding all weekend after getting the new bike, and my satisfaction and enjoyment can't be overstated!
It is always a pleasure dealing with all the staff at this great bike shop. I think it’s been about fifteen years I’ve been dealing with them and I can say that they have the best service off all in the bike business.
Always helpful, always great service and every time I leave my bike in for service it comes back better than new.
I can’t recommend them enough. If you are looking for a great place to buy your next bike or if you are just starting in cycling then go no further than Mike and his crew. You won’t find better. Five start all the way. Chain Reaction Bicycles in Redwood City C.A. is my first and only choice.
Sean McKenna.
Mike and Steve and the CR staff are super-knowledgeable and friendly. All their policies are great, their prices are fair, and they feature a full line-up of Trek bikes. Seriously, don't purchase your bike online, it can lead to unexpected difficulties, and then you don't have the benefit of the CR staff's excellent reduced-price service and expertise. Can't recommended these folks enough!