You had the bikes I wanted and Steve was really helpful all through the process. I also really appreciated that folks masked when sick to keep their customers safe.
Your products are top notch, and your customer service is even better.
Rebecca has always been helpful with her knowledge, but her personality shines through and makes the experience in the store greater.
Mike, Steve, and family have provided the best customer service and joy since my first bicycle purchase, a1988 Trek 1500, purchased in 1989.
In 1991 when the OCLV carbon frames came out, Mike ordered for me and himself the Trek 5500. It remains my favorite bike.
Thirty-six years later, the service remains excellent.
Tom Ockenden
I recently purchased a bike computer and sensor from Chain Reaction in Redwood City. I biked over and they installed the items in less than 10 minutes for no additional fee and explained how to use it.
The staff was extremely helpful and knowledgeable. I think they really went above and beyond on r expectations. We were able to pick up a great quality bike that I believe will serve us well.
The staff at Chain Reaction is incredibly knowledgable. When I bring my bike in for service, they to a thorough inspection to determine exactly what is needed and no more.