I have been a customer for nearly 20 years and Chain Reaction delivers on quality service, quality products, and great recommendations. The staff is very knowledgeable and some of them even remember my name when I walk in. A huge pleasure to have this store nearby. With myself + family over the years at least 10 bikes purchased, maybe more.
Kevin was very professonal and supportive to find the right bike for me and do all required changes in a short time.
Shop has the right brand I was looking for
I'm a happy customer
Walked in for a new chain and rear cog and walked out with a new bike (Damane SLR 800). Didn't think a new bike was in the works, but with the electric shift, disk brakes, and 32 mm tires, what a difference. This is my fourth bike from CR and certainly my last as I head into my 80's. I have several hundred miles on the new bike and love it. Thanks to Becky and Mike for making my rides more enjoyable.
Joel P
Best bike service in Silicon Valley due to decades of history by same owners. Their philosophy of competence combined with generosity is unparalleled in the Bay Area. This is why they continue to thrive as a Mom & Pop Shop, while so many other independent bike shops have folded or been taken over by larger corporations. We need local places like this. We encourage you to give Chain Reaction your business. Drs Darrah & Royce Garvin
I've used you for years because you have knowledgeable people and skilled technicians. Your prices are reasonable on quality products that you sell. Staff are great people to get along with as well as they are very helpful with information and advice.
Chain reaction has provided me with everything I’ve wanted for my E-bike. A nearly unbeatable lock, a rack with detachable basket, a new headlight, and excellent repair work. All of their workers are kind, and knowledgeable.