I had an excellent buying experience with Edouard and an excellent delivery experience with Steve at Chain Reaction. Both were very knowledgeable and very helpful. They got the new Trek bike adjusted and set up just the way I wanted. Highly recommended!
My daughter was fitted for a new bike and the service was friendly and thorough. She was able to order a Trek bike in the frame size and color that she liked. The timing from placing the order to receiving it in the store was about two weeks. We were notified in advance when it would arrive. The communication with the store was easy. She is excited about riding her bike longer distances and it will last a good 5-10 years for her. Thank you!
The servicepeople were *totally* knowledgeable and helpful.
We had to replace hydraulic brakes, and they knew right from the start what would fit, what wouldn't, and what the options were.
Thank you!