Great team and family. All are very knowledgeable, polite and professional. They are also the “bike doctors” and can resolve/cure any issue you have with your bike!
I took my new bike out for a ride yesterday afternoon. I really enjoyed the comfort of my bike. Thank you to the team for helping me find the perfect bike for me and a comfortable seat to attach.
The customer service I received was exceptional.
Thank you
Lori
Mike and the rest of the Chain Reaction employees are very knowledgeable about bicycles. They have an excellent selection of bicycles and do a great job with bicycle repairs. Family owned and operated which is a plus.
Kevin identified the problem almost a month ago. My wheel needed to be replaced. Although I had to wait due to the Holidays, it was worth it. I paid mostly for parts, very little for labor. Everything was transparent. From the receipt describing the services and supplies, to the line item costs indicating why things were so affordable. Mike did the estimation upfront after analysing the problems with my recollection of how the bike was treated. Lexi did the work, or at least that's what the service order receipt indicates. Very good family-run service. Will always come back whenever an issue arises.