Chain Reaction backs up their products. Their service is quick and excellent. My tire blew apart after only 2100 miles. ( a defect?) The cost of the tire and inner tube was comped; but I paid the difference to upgrade to a stronger tire, which they had in stock. New tire and tube were replaced and my bike was ready in a couple of hours. Excellent and pleasant service.
A great bike store that takes great care of its customers.
Very knowledgeable and friendly staff. It's been that way since I bought my first Trek at Chain Reaction—so long ago that I can only guess it was about 1990.
Chain reaction did a great job getting to the root cause of my rattle on my road bike. They very much prevented a future possible crash because of my hard to see, thin cracks in my back wheel. Thank you Mike for giving a new life to my bike!
Becky was so helpful and knowledgeable, it made the entire experience so efficient and easy for us! We were able to take home my bike that day and we ordered my husband’s bike which we received promptly within 5 days. Would definitely recommend for anyone looking for bikes, accessories, or anything else biking related!
Knowledgeable, competent and trustworthy service. Outstanding bike fitting and bike servicing. I drive from San Jose just for your shop (both sales and service).