Steve, Mike and Becky understand the underlying nature of what is wrong with a bike before offering financial fixes. In fact many times in the past and recently, they have fixed problems with my bike at no expense to me. I trust their family owned operation because it runs on honestly before profitability.
Very friendly staff, very informative - took the time to answer all my questions and teach me about different aspects of bikes and accessories, offer fair prices and provided all the services and adjustments necessary to set up my new bike.
The staff at Chain Reaction Bicycles always has their customers best interest in mind.
Very helpful, friendly and customer oriented. They work to save you money on repairs as well.