August 2 - picked up a new bike. Becky was helpful explaining differences between the new bike and my past bikes. August 11 -brought the bike in with a rear tire leak around the valve stem. Becky worked on it for a few minutes but decided let the shop take care of it. August 12 - picked up bike, tire seems to hold air fine.
The staff at the store are always incredibly helpful! My questions and issues are addressed in a timely manner and I know my bike will be well taken care of when I take it in.
I went to buy a bike after looking at their online store and the staff was very friendly and understanding! I hadn't rode a bike since I was a child, so they provided recommendations and answered all my questions. If you're buying a bike with accessories, they'll get you set up right away. I would definitely come back here if I ever need to buy more bike accessories or a new bike.
Best bike shop in the Bay Area. Great service, Great staff. Always a pleasure to do business with this shop. I have been a customer for about ten years.
Sean McK.
Staff is friendly, knowledgeable, and helpful. I bought my bike at Chain Reaction about four years ago and they’ve always been good even helping me with little things such as buying a couple spokes or looking up spoke tension specifications or giving suggestions on how to troubleshoot funny noises.
Staff members were very cordial and quick to offer assistance if I needed it. I needed help from the technicians who do the maintenance and they also were equally cordial and interested in helping me solve the problem I was having with my rear wheel axle bearings and how to service them. In the end they had the right tools to remove the Freewheel and provided me additional information on the best way to reassemble the axle and bearing set along with the Freewheel.