The staff were all very polite throughout. The only difference between The Parking Spot and Park 'N Go (who we usually use but who did not have a spot for us this trip) is that the drivers automatically put luggage on and take luggage off from the curb with Park 'N Go. With The Parking Spot, we carried our luggage up the steps to the van (then the driver put it on the rack) when we left our car, and handed it to us to carry down the steps at the airport. When we returned from our trip, we carried the luggage up the stairs to the van and put it on the rack, then got it off the rack and carried it to our car on arrival to our car. The driver simply asked if we wanted help, which we declined since she never got out of her seat, we also did not tip on this leg. With Park 'N Go the drivers just manage the luggage car to curb and curb to car. I always thought it was for a liability reason but now suspect it is the level of customer service.
As a woman traveler I appreciated the safety of being picked up from the airport and delivered to my car smoothly and efficiently. The price is affordable and comparable to the airport prices.