Response From Christian Brothers Automotive
November 28, 2016
I know time off is valuable and we're sorry that we did meet your expectation. I appreciate your comments. We should have asked when you needed the vehicle ready.It is reasonable to think that if you drop it early in the morning it would be ready by noon or sooner.
However, in an effort to do our best for each customer we limit the vehicles we see daily. Some jobs take longer. Unless a customer is waiting or we know a desired time for ready we work the next vehicle through at the first possible opportunity.
The positive is that your technicians is ASE certified, a licensed State inspector and has significant experience. That means, if you authorize a Courtesy Inspection your vehicle gets a professional inspection at know additional cost,.
I am sorry we did not communicate well, and hope that we can do better for you next time.