They took responsibility for the brake issue I was having. I had a rattle and they said my brake parts were loose. They were the last ones to have my brakes apart when they machined my rotors a few months ago.
Estimate was high and eased the sticker shock. Everyone was kind and considerate. I appreciated the shuttle service. The bottle of water in the car was a nice surprise as I really needed it right then. Thank you.
The biggest thing is I know without a doubt they are honest. When I get my car back it will be repaired expertly with a warranty I can trust, and they will not try to "up-sell" me on any extras like some other shops do.
They told me everything that need to be done and then gave me options of what to do first. It was very easy to understand and they gave me the option of not doing all of it but doing parts of it and that was very helpful.
The issue with our vehicle was repaired quickly, and was thoroughly explained as to the faulty part that was found and replaced. The mechanics were very helpful as well in answering some powertrain questions, as to what to avoid when purchasing a certain used model year of vehicle.