The service writers take the time and adm you enough questions to help determine what may be your vehicles problem. They then tell you what diagnostic and repair procedures to be performed that will likely remedy the issue. You will be spoken to in understandable language as well.
We've used CB since they opened. They've almost totally redone our 2001 Chevrolet Suburban and if something comes up not working on the work they did they have really strived to make it run like it should. The steering OMG, I can't even remember how many times they tried over and over again to make it steer like I was used to. Finally they took it to a specialist and they had to make a special steering box, I guess that's what it's called but it works well still not as tight but doable.
I want to thank all at CB for being so patient with us. I should say me my husband was just the messenger.
Thanks again, God's Blessings to all,
Sincerely, Mrs. [NAME REMOVED]
Friendly, efficient, amazing service! Shuttle service is important to me - driver was prompt, polite, and friendly. Every person I talked to treated me like they cared. Since my husband's health is declining, I depend on you to take care of my car. Thanks!
The people were friendly and knowledgeable. The work done on our axles, which were beginning to shudder, was done well and the car handles and rides like new again. The check engine light was on and they found that it was just the gas cap. Great company with the philosophy of doing what's right for the customer. And not too expensive! Good value for the dollar spent.
Everyone is always super friendly, they treat each customer with their full attention and are very patient with someone who can have a lot of questions or anxieties about their car. The techs go above and beyond for their quality service. Another thing that is very important to me as a young woman is that I'm taken seriously. I've had too many places try to up sell me products or services I don't need and at Christian Brothers on Ocotillo I feel completely at ease and I trust everything they tell me because I don't feel the pressure to buy things I don't need. Overall it's just the best mechanic shop experience I've had.
They were so helpful when I drove in with a flat tire and asked requested a tire repair. Upon determining the tire could not be repaired, they put the spare tire on for me quickly (at no charge) so I could drive to a tire store to purchase new tires. I returned to Christian Brothers for a wheel alignment, which they did quickly, and even provided a customer loyalty discount. A few days later, I received a call to ask if my alignment was satisfactory. I have seldom received that level of service. I was very impressed. I will recommend them to family and friends.