I felt that they truly wanted to resolve my issue. Not just making a buck. While it did take two attempts to find and resolve the complete issue, one part caused another to fail and would not be obvious that the second part would fail. When you have a car that is over 5 years with a hard 160k miles on it things are going to start breaking down.
They really did care about fixing my car and followed up several times to make sure it is actually taking care of. whill use them again.
If you have a minor issue that you are ignoring... have them check it out before it cause major issues because of neglect.
All the guys are so friendly and helpful. I love that they never try to upsell us, but instead they try to save us money where they can by still providing excellent service for our vehicles. Highly recommend CB!
The facility is the cleanest I have ever seen in an automotive service setting, the staff is knowledgeable, they deliver what they promised, when it is promised, without excuses. With the shuttle service, there is no down time for the working customer. The vehicle is delivered clean and above all, the customer is treated with the utmost respect and no "overselling" here! Christian Brothers Automotive are my "go to" guys and I can recommend them with confidence. Keep up the good work guys!
I was very pleased with the work that was done on my vehicle, however ordering the necessary ATF ahead of time could have saved me a lot of time. I am sure people do make appointments and bailout, so that would be an issue for you.
They are friendly, clean and do a great job. The lobby looks more like a doctor's office. My mom suggested I go there. They fixed her car when 2 other auto repairs shops couldn't find the problem. They told me they will keep a eye on a small leak my car has. They are honest.
I like the cleanliness the friendliness and how nice everybody was in taking care of my vehicle. Looking forward to coming again on May 10 th to do the shocks on my truck. I have already referred you to one of my good friends. Oh, and I also loved listening to K love radio, my favorite. I felt very confident that the work on my truck was handled professionally.Christian Brothers Automotive is my choice from now on.
When first was informed of issues with car and cost of repairs, I was not happy. Mike Leis called me back approximately 15 minutes after our initial conversation and informed me that he had found the needed part with a savings of approximately $200, which made the pill a little easier to swallow. Thank you for the extra effort MIke.
Friendly, knowledgeable staff. There was still a minor problem with my truck after they fixed a major problem. CB, without hesitation, took the truck back in and fixed the remaining issue within a few hours.
Moral of the story: The true character of a business comes out when there is a problem. How do they react to the issue and how quickly do they fix it? These folks are an 11 on a scale of 10.
Christian Brothers have earned my business for both of our vehicles.