Response From Christian Brothers Automotive
July 20, 2017
Any time we receive criticism, it hurts, but this is the worst kind of criticism we can receive. For a customer to think that we tried to manipulate and take advantage of him, our character and integrity are being called into question. Mr. W and I had a great conversation about what happened, but it wasn't easy. Thankfully he understood that we were not attempting to manipulate or take advantage of him. We didn't really discuss pricing as much as his perception of how he was treated. We want everyone to KNOW that we appreciate the opportunity to serve them! We will definitely learn from this review!