Response From Christian Brothers Automotive
November 28, 2017
Mr. F's estimate was high, but when the vehicle arrived, it had overheated and was almost three gallons low (75-85% low) on coolant. When a situation like that occurs, seals and gaskets are compromised and need to be replaced because they are designed to only withstand temperatures to a certain level. The damage may or may not show up immediately, but those affected parts will eventually fail. For us to serve our customer well, the work needed to be done. Unfortunately, those parts and the labor to replace them is expensive. The additional work recommended was the result of our courtesy inspection that was requested by the customer. Those recommendations were based on the condition of the part or manufacturer's scheduled maintenance. We only recommend work that is related to an unsafe condition, a failed part, or preventive maintenance.