Christian Brothers Automotive Facebook-24 Googleplus-24 Yelp-24

   697 Reviews
381 East Poplar Ave
Collierville, TN 38017
(901) 457-1005
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Recent Reviews:

June 25, 2017
J.Z.
TN
Treated with respect.
June 22, 2017
G.A.A.C.
TN
it was timely and curteous.
June 20, 2017
T.F.
TN
The representatives gave me a clear description of all necessary repairs, as well as prioritizing which repairs should be accomplished first within my budget. I appreciate their honesty and accuracy in repair estimates. I would recommend their service highly.
June 20, 2017
G.M.
TN
Friendly people and excellant service
June 20, 2017
F.A.
TN
First class customer services and repairs!
June 20, 2017
C.M.
TN
Honesty and kindness!
June 20, 2017
S.C.
TN
Honest, excellent customer service
June 14, 2017
N.P.
TN
Always excellent service at a reasonable [LAST NAME REMOVED]!
June 13, 2017
K.B.
TN
Great service as always!
June 13, 2017
C.B.M.D.
TN
Good people, good service.
June 13, 2017
A.J.H.
TN
Very kind & helpful, thank you!
June 13, 2017
J.B.
TN
Friendly, didn't try to upsell unnessesarily
June 13, 2017
H.G.
TN
Everyone was so friendly! They did all the work for me including find the part, give me an estimate, and get me out of the door in a timely manner.
June 6, 2017
M.W.
TN
The shop wasn't able to do the work the first day i came in but were l ready to offer me an appointment for the next day. When I came in the next day and explained what I wanted done, they asked if I wanted a quick check of all major systems which I agreed to, and was glad when they found a couple of things that needed attention. The work was done in a timely manner and the cost was what I considered reasonable. The road service they offer was a good addition to my AAA and I will be coming back again the next time I need work done on my car. Thanks for their friendliness and help. [NAME REMOVED]
June 6, 2017
W.B.
TN
Very genuine assistance and knowledgeable.
June 6, 2017
P.K.G.
TN
Outstanding customer service !!
May 31, 2017
L.N.
TN
They are very nice and friendly and thorough.
May 31, 2017
J.C.
TX
Great job! Keep up the good work.
May 31, 2017
E.W.
TN
I already Submitted
Response From Christian Brothers Automotive
June 15, 2017
When Mr. W. came to our shop, we documented all of his concerns. During our testing, only one of the concerns presented itself. We repaired that problem. The other malfunctions never happened while it was here on two different occasions. We only perform work or replace parts when there is a current problem that we can determine or parts have failed.
May 30, 2017
S.S.
TN
Check behind new techs work before returning to customer
Response From Christian Brothers Automotive
June 01, 2017
We appreciate Mr. S. taking the time to comment on our service. We read every comment and do our best to objectively consider the feedback. We agree with Mr. S. except that our workflow process includes a QC check after every tech completes work, not just new techs. However, in this case, we dropped the ball. Our QC check is the last step before notifying a customer that their vehicle is ready for pick-up. Mr. S. arrived at the shop just after the tech finished the work but before the QC check. Rather than ask Mr. S. to wait 10-15 minutes, we assumed everything was okay. Unfortunately, a small tool was left under the hood that our QC check would have found. This is a great reminder that we need to complete each step every time, even if it might slightly inconvenience a customer.