Christian Brothers Automotive Facebook-24 Googleplus-24 Yelp-24

   609 Reviews
381 East Poplar Ave
Collierville, TN 38017
(901) 457-1005
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Recent Reviews:

February 26, 2017
T.V.
TN
Customer service
February 23, 2017
L.P.
TN
Environment was welcoming and friendly. Staff was very professional and polite. They definitely went out of their way to get me something to drink and make sure I was comfortable. They charged what they quoted and there were no surprises.
February 23, 2017
J.J.
TN
Great experience! They're honest and did the work right.
February 22, 2017
P.T.
TN
The integrity and honesty of the workers.
February 22, 2017
W.A.
TN
Great service and would highly recommend!
February 17, 2017
E.M.
TN
They are honest and sincere. Expects in what they do and they do as they say. There are no surprises when you take your vehicle there. They care about the customer.
February 17, 2017
J.J.
TN
I like the small town atmosphere as well as the helpfulness and professional service of the employees.
February 17, 2017
T.U.
TN
Great service. I left feeling confident in their work.
February 17, 2017
S.B.
TN
Fast,friendly and helpful
February 16, 2017
M.K.
TN
The Staff are very attentive to the customers needs. They explain any necessary work and obtain approval before the work begins. Great service and competitive prices make for customer satisfaction.
January 31, 2017
A.H.
TN
More Coupons or deals that could help your customers save.
Response From Christian Brothers Automotive
February 14, 2017
We normally have coupons on our website, and we advertise and place coupons in the "Best of Collierville" magazine. Unfortunately, our digital advertising provider allowed the coupons to expire and drop from our site. I'm addressing that with them today (2/14/17).
January 31, 2017
J.W.
TN
Courteous, professional
January 31, 2017
S.C.
TN
I appreciate Christian Brothers will to educate the customer. Christian Brothers has gone to pains to educate us about what might gone wrong with our vehicle "down the pike" prior to our investing large chunks of money into repair of the vehicle. My husband and I both find that knowledge helpful in our decision making and not being "blindsided" by anything. We believe that Christian Brothers is motivated by righteousness and honesty and that the company has our best interests at heart. Nick has been respectful, customer oriented and I don't feel I'm treated differently because I am a woman. My sense is that the company is motivated by an interest in the long term relationship rather than just "a quick buck"--to their credit. My husband and I both feel they are trustworthy.
January 25, 2017
S.S.
TN
Knowledgeable, honest and friendly
January 25, 2017
N.P.
TN
I have a 10+ year old car with over 200k miles - bought it new and have always had the dealer service it. Having grown tired of the dealer's high service fees and wanting to keep the car a few more years, I looked for a trustworthy, reasonable auto repair service. I couldn't be happier that I chose to try Christian Brothers Automotive! The Service Managers were attentive to my vehicle and performed a thorough and complimentary examination. They contacted me and explained repairs and maintenance that were needed, ranking the repairs according to what needed to be done immediately for safe driving and what could wait awhile longer. The repairs they suggested were in line with what my vehicle's dealer had suggested for future repairs - however the cost of repairs at Christian Brothers was significantly less than at he dealer. Christian Brother's customer lobby is very clean and comfortable. I opted not to wait, however, as they gave me a ride after dropping the car off. I appreciate their courtesy and professionalism and will definitely return for future maintenance and repairs.
January 24, 2017
D.W.
TN
Courteous, honest, technically competent
January 21, 2017
B.K.
TN
i like the service i wood tell a friend
January 19, 2017
S.C.B.
TN
There are two issues: 1) I had a simple repair that I could not get fixed after 3 tries. I ended up going to the dealer. This cost me time and an extra $135.00. 2) I work out of town so Saturday is the only day I can get oil changes. You are not open on Saturdays.
Response From Christian Brothers Automotive
February 14, 2017
On 1/20, we emailed and left a voicemail for Mr. B to find out what had to be done at the dealership. We will make this right for the customer. Regarding being closed on Saturday, this is a commitment we have to our staff to allow them to have family time and get good rest on the weekends. They work a long week, so they need time for rest and recuperation. More to follow... 2/14 Update: we have not received a response from Mr. B., but we will continue to attempt to reach him to resolve his issues.
January 19, 2017
B.P.
TN
Mr. Jimmy Turner was very friendly, helpful, professional and trusting. They finished my car the same day I turned it in,even though, I was told it will be finished the following day.
January 19, 2017
S.K.
TN
You do good work, but I was disappointed that you did not contact me when you said you would. I finally had to get my son to contact you to find out about my car.
Response From Christian Brothers Automotive
February 14, 2017
We have emailed and contacted Ms. K by phone to make sure she knows how much we appreciate her comments. Our normal method of communication is to text our customers. We do this to minimize potential interruption if they are in meetings or on another call. Nick sent Ms. K a text at the time he had committed to contact her. However, she doesn't use text. So, since not everyone wants to receive texts, we will make a conscious effort to ask customers their preferred method of communication.