Response From Christian Brothers Automotive
June 01, 2017
We appreciate Mr. S. taking the time to comment on our service. We read every comment and do our best to objectively consider the feedback. We agree with Mr. S. except that our workflow process includes a QC check after every tech completes work, not just new techs. However, in this case, we dropped the ball. Our QC check is the last step before notifying a customer that their vehicle is ready for pick-up. Mr. S. arrived at the shop just after the tech finished the work but before the QC check. Rather than ask Mr. S. to wait 10-15 minutes, we assumed everything was okay. Unfortunately, a small tool was left under the hood that our QC check would have found. This is a great reminder that we need to complete each step every time, even if it might slightly inconvenience a customer.