Response From Christian Brothers Automotive
October 19, 2017
We dropped the ball on Mr. B's service in two ways: we did a courtesy inspection when he didn't want one, and we didn't make the supply charges clear to him. Our process is to ask permission, and in this case, we didn't get permission first. Supply charges are on every invoice and were on the invoice from his first visit; but we should have made sure he understood them. I've attempted to contact him to apologize and attempt to make it right.