Christian Brothers will provide suggestions about items other than the oil change and librication that your vehicle will need in the near future, but they are [NAME REMOVED] high pressured to make an on the spot sale.
My experience has always been good. The staff are courteous and explain things well. The waiting room is inviting a comfortable. The team inspires trust in the customers. The only inconvenience is that they no longer offer Saturday hours. I have been able to adjust, but it requires more effort on my part to arrange my schedule.
As an Army widow and single mom, I'm especially grateful for their customer service. They go above and beyond to help my family get where they need to be and to get the car in for service. They explain (even with videos) the problem and how they will correct it. Beyond all that, I trust them [NAME REMOVED] to take advantage of what I don't know about cars. They understand I'm there with a problem that I can't fix myself, and I'm trusting them to keep my car running safely. That's worth a lot. The military discount is nice too!
I like having choices and they give me the facts and let me choose what to do. Instead of picking for me. They also treat me right when I bring in my vehicle to get it fixed they don't try to sell me something I don't need.
The quality of service was great! I was particularly impressed with Justin Bengel's communication skills and willingness to work with me. I was a bit perplexed however, that prior to my visit to replace a CV shaft my vehicle was making absolutely no noise from either sway bar link, now both are making a loud clicking noise on every bump. I'm sure it's coincidence, but it is a bit unsettling that the noise only started immediately after leaving CBA.
Justin was both professional and friendly. Also quite knowledgeable. Kept me up to date and resolved all issues to my satisfaction. Very happy with the whole experience and will be back with my wife's car next.
Very professional staff! The auto repair industry in one of those that you are likely to use and recommend a business based on how you are treated. I liked that the [NAME REMOVED] looked clean and organized and I liked that I wasn't taken advantage of. With an older vehicle (2001 Dodge Ram) being worked on, a lot of places would recommend LOTS of work be done that I wasn't there to get done. You guys recommended some additional work, but were honest in that some of it could have waited. Also, you recommended that I just have the transmission pan dropped and filters changed as opposed to a full flush. That saved me money. You also recommended brake pads and rotors, but also told me that could wait a bit as well. Because of your honesty, I elected to have all of the work done because I trusted you. This was my first trip to Christian brothers and I will definitely go back. Keep up the professionalism and integrity. Justin was especially professional and courteous.