Professional attitude, interest in customer getting job well done, one gets feeling that what is said to be problem is indeed the problem, work is guaranteed and that is an indication of quality of work.
Have been using site at Preston & Lebanon for over 15 years.
The staff is very knowledgeable about my BMW and Land Rover above and beyond routine maintenance. I've consulted with the staff on a couple of occasions while out of town and benefited directly from their suggestions.
Upfront quote I received was very fair. Received the call as promised when the part came in. Set appointment for repair and was completed within the time I was given. In my neighborhood so was very convenient.