This was the first time I took my car to a car repair shop. I selected Christian Brothers because of the name. I was extremely impress with the customer service. I was sent detailed information on what was wrong, followed up by a phone call asking if I had any questions. I called back about 30 minutes later because I had a question about the alignment; wanted to know how off the alignment was. The lady at the front put me on hold, went out to the shop to ask, and the mechanic came on the phone and told me three of my tires were not lined up, and he would show me a picture of it when I picked up my car. That same day I picked up my car, the mechanic explained everything in detail to me and it gave me a sense of relief that my car was fixed and I knew everything they did to it. Thank you for the great customer experience. I will be a customer for life. [NAME REMOVED]
It was really a fortuitous transaction. They were waiting on a part, and I just happened in. Everyone is very friendly and knowledgeable. The couches are very comfy. I was in for an inspection, and it was very painless. I would definitely return.
As painful as it was to spend the money to fix my car, Christian Brothers was very honest and forthright about all the costs upfront. They were very thorough in their explanation of what was wrong, what parts were needed, along with providing the total cost which included labor. They saved me money where they could. I appreciated their honesty and integrity. I'm a customer for life!
You're team at the grapevine office provide superior customer service. Anna & Lisa is very knowledgeable and helpful. They both keep me informed about my vehicle and stayed in communication with me. When I arrived to pick up the vehicle, they reviewed other services I may need in the near future. I really enjoyed the experience and will be taking my vehicle up to have service again.
[FIRST NAME REMOVED]
Outstanding personal customer service as always. Donnie took extra time to explain all necessary maintenance in easy terms to help me make sure my vehicle is being taken care of. CB is my go to place for all car maintenance. Everyone in this office is terrific.