Once again, I had a great experience at Christian Brothers Automotive on Eldridge. They properly installed a mirror I purchased online and fixed a nozzle. I am never disappointed in the customer service and will continue to take my car to this location for service.
Very courteous staff, explained the details of the repair process well. CBA was able to get my car in for repairs quickly, the day after the initial estimate, as well as get all repairs done within one day. I had nearly my entire ac system replaced and now my car is cooler than ever and the ac system cools wonderfully. Very trustworthy staff as well and I knew all the repairs being made were needed. My car was returned to me in good condition, and not dirty inside at all. Overall, great customer service, and CBA offered to give me rides to and from the shop. Great experience which kept my stress levels to a minimum while my car was being repaired!! Thanks CBA!
One thing I truly know about Chrisitian Brothers, especially the one located on Eldrige Road and Memorial Drive, they will definitly go out of their way make sure that you are well taken care of, while at the sametime honoring their word regarding warranities. I had a new transmission places in my vehicle, had problems with the "new transmission "almost immediately, due to no fault of their own. The car had to be towed back a week later the first time, inwhich they paid for my rental car while they worked on it. A week later I barely made it back to them again due to the transmission slipping. Again they paid for my rental car while my car was being working on. Turns out that the transmission needed to be reprogrammed by Mac Haik Chevolet. All this because the computer system is in the transmission, causing unnecessary embarrassment to Christian Brothers, in my opinion. But I can say, because of the situation I was placed in and the awesome care that came from the CB family off of Eldrige. They now have a loyal customer. My mother, sister and coworkers will now think if Christian Brothers when they end up with car trouble. There is truly no words to describe how stress free you are when you know that CB is taking care of your car situation.
Everything about my experience was excellent. I was assured that everything would be taken care of and on every point they came through. The estimate was fair and even came in a bit lower. They went the extra mile to make sure that they addressed every problem that the accident could have caused. Everything they promised they delivered on and more. When I called I was given an answer right away with no stalling or waiting for a call back. Every single person I talked with was respectful and helpful. All my concerns and questions were taken seriously and was answered . I will be taking my care here from now on.
They take a good look at my vehicles for potential problems and make recommendations based upon a realistic evaluation. I don't always like the fact something has been found, at least at the moment, but there is no changing reality when there is an issue. Appreciate the way in which information and options are provided. What it really comes down to is confidence in the people at Christian Brothers, and confidence in the roadworthiness of my vehicles.