The leadership at this Christian Brothers (Pearland, Sam Houston Parkway) is exceptional! Ken, the Service Manager, listened to the fact that I was returning from an out-of-town trip when a noise started in the engine area and my air conditioning disappeared. I went directly to their location. He said they would assess the issue and get back with me quickly. He did that and I authorized a rebuild of my A/C immediately. They pointed out a minor issue on my Murano that I should watch--that it didn't need repair right now. They also applied a $50 coupon since it was over a certain amount. I appreciated that!
Ken kept me informed along the way and explained everything to me. The bill was detailed and understandable. They were very professional and I feel that my car was expertly repaired and that the experience was pleasant. You can't say that very often!
I will definitely return for future repairs and would recommend them to any and everyone.
Ken, Anthony, Jason and Terry were very respectful, courteous and kind, and Ken kept me informed during the whole operation of what was going on and why. They even showed me all the worn parts, and explained why they recommended replacement of the engine with nearly 300, 000 miles. In a way, now that I look back, all these men were used by God (God worked through them, I believe) to minister to me in my time of need. I was stuck. I believe now they were being honest and wanting to help me so that I could continue my treatment at MD Anderson without any interruption, since I was commuting from Houston to San Antonio, my home, and back to Houston on weekends for treatment Monday-Friday at MD Anderson. I sincerely thank God for Ken, Anthony, Jason and Terry! I told Anthony, the Technician, on Monday,10/17/2017, that, in a way, I wish he was in San Antonio. It's o.k., though. Houston and Pearland, TX are blessed to have these guys, and they are doing God's work here.
I always appreciate the experience I have at Christian Brothers. I can trust that my vehicle will be repaired right and in a timely manor. They go through great lengths to make sure I understand exactly what the vehicle needs to be repaired correctly and do so with such caring and understanding from the customers point of view. I always leave with a feeling of complete satisfaction. Thanks again for the great experience!
Everything they did was over the top. I was treated with respect. They explained every thing. They were honest and fair. I would recommend them to my family, friends and even my enemy because God said to love your enemy. I was very grateful and blessed to find them. They are my new forever automotive repair shop.