CBA went above and beyond to make my experience easy and hassle-free. They drove me and my kids home in my own vehicle, brought my car back to me at my house, and had warm chocolate chip cookies with them! They spoke to my kids, remembered their names, and made us feel very cared for.
Christian Brothers Firethorne is by far the best shop I have ever used. They are extremely customer service driven and go the extra mile. They have helped me with vehicle recall issues recently that would have cost me a lot of money out of pocket, but instead they did the research and advised me on who to take my vehicle too for recall repairs which ended up costing me nothing. They meet all my needs from repairs to normal maintenance, inspections and even motorcycle inspections. They are truly a one stop shop facility for me.
[NAME REMOVED] [LAST NAME REMOVED]
They saved me $250 as compared to the dealer's service. Mainly because [FIRST NAME REMOVED] discovered that the expensive transmission fluid change was not required (like the dealer claimed) but was merely required to be CHECKED... not changed. So, they checked it and left it in which saved $250.
The fact there was a follow up call to my initial experience, I had to change me views. I live 1 mile away from this location, there is no reason for me to take my vehicles to any other shop, purely out of convenience. Regardless, the initial mis-understanding was handled and will likely visit again.
I liked the all around service level I received when bringing my car there. I also have to say that Becky did an outstanding job from the time I called till I picked my car up. The friendliness of not only her but the entire staff made the experience a pleasure!!