Professional service from the first phone contact until they pulled my truck up for me to leave. They didn't do a heavy upsell, but were very knowledgeable with their suggestions. I've been around the automotive towing and repair industry for 25 years and these guys are top notch, definitely a five star operation. if you have any doubt---just look at how clean the shop area is kept!!!!!!
My Christian Brothers Automotive experience was awesome. When I arrived, I was greeted by Josh the owner/operator and he received my vehicle and recorded my vehicle fault. Throughout the process I received update messages on what was being done to my car as well as when the tasks were completed. I was thoroughly impressed with their efficiency, their organizational skills, their sincere concern about my car and their concern I was happy and pleased with their work. After my car had been repaired my service writer explained in detail what the repair technician had done and if the problem reoccurred to immediately bring my vehicle back. I know everyone was just doing there job but it was how they did their job that made me feel safe, confident about their work and extremely happy.
People will forget what you said, People will forget what you did, but People will never forget how you made them feel. This is how I feel about Christian Brothers Automotive.
I made service appointments for my 3 vehicles and Christian Brothers actually got them in the bays on time. They appear to be thorough in their processes and explain their findings in great detail so you can make informed decisions about services and repairs. Also, I believe that their prices are fair.
I have now brought my car into Christian Brothers a number of times for various things. I am very satisfied with their customer service and quality of workmanship. They stand behind what they do. Their location for me is excellent and convenient. Their knowledge is well appreciated and I feel comfortable that they will take care of my vehicle. A shout out to Sam and Rial.
Very polite! Helpful and didnt feel like they were finding things someone with my car just to get my money. If something is found, they suggest fixing it, but not pushy. Have been several times and will be back!
The team at the Lexington store are spectacular!
Joshua, Rial & Sam are always a joy to speak with. Knowing that I don’t have to second guess what the team is tell me takes one less worry of off my already overwhelmed plate. The rundown of needed items complimented with video of my actual car repair needs is fantastic. A sense of honesty and confidence about what is transpiring is refreshing, especially with so many unscrupulous actors in society today...thanks guys!!! The military ties are a solid confidence builder also...you guys are the best! It’s been a pleasure doing (quite a bit of) business with y’all. ~Sully
The since of trust I have in the staff and they're mechanics.
I know some of them personally and have complete trust in their evaluations.
Their prices are fair but possibly can be beat. Just be very careful when you get a
seemingly better deal. Most of us have been that route and understand what I mean.
Also the service is exceptional. Friendly and on time.