Definitely a 10.--- Because you have a great Staff. Facility is welcoming-clean. You tell the customers what you have found before you start the job and let them decide what they want to do-not get surprised. $$ seems fair to me. I have never had to bring the car back after any work has been done. Right the 1st time.
Have been coming there for several years and have never had to go back for a do-over. So don't go away.
I like the early drop off ability and notification when the vehicle is ready. I have not had any issues with any of the work that has been done.
On a different note, Your survey is biased toward a high score. If you want more accurate results, clearly state which is good and which is bad and then place the exceptional rating at the bottom instead of the top.
Also, when the survey was included in the email the 10 showed up as a 1. because of the rendering. I would recommend that you use a scale of 1 to 5 and stay away from double digits for this reason.
I feel that you will do quality work on my cars, and that the price you charge is in line with other repair centers. I also like the fact that you are close to my home and that you provide shuttle service - this is a big plus for me.
Very thoroughly & quickly assessed repairs that needed to be made with printed out estimate that I could take to my husband. They have made repairs for us before. If they say something is fixed, then it is!