Friendly and complete service. Explaining everything and what it will take to fix it.
They'll give you a ride home which is very nice. If they can fix it for a low price they will.
However, no matter where the car is taken there is always a chance the repairs (depending on how hard it is to fix) will take longer and be more expensive than expected. We just have to trust our service representatives an I do Christian Brothers. Definitely they will make repairs that will last and keep on the road a long time.
Definitely a 10.--- Because you have a great Staff. Facility is welcoming-clean. You tell the customers what you have found before you start the job and let them decide what they want to do-not get surprised. $$ seems fair to me. I have never had to bring the car back after any work has been done. Right the 1st time.
Have been coming there for several years and have never had to go back for a do-over. So don't go away.
I like the early drop off ability and notification when the vehicle is ready. I have not had any issues with any of the work that has been done.
On a different note, Your survey is biased toward a high score. If you want more accurate results, clearly state which is good and which is bad and then place the exceptional rating at the bottom instead of the top.
Also, when the survey was included in the email the 10 showed up as a 1. because of the rendering. I would recommend that you use a scale of 1 to 5 and stay away from double digits for this reason.