They told me they would have my car done in one day. That wasn't the case. It ended up not being ready when I called at the end of the day. However they were willing to drive my car to my house when it was ready the following day. I thought this was really nice seeing as it was hard for me to get up there to pick it up my car in the evenings with 2 small kids.
Friendly, considerate, and courteous employees that took my situation, out of state, into consideration and repaired the problem instead of repairing the car. That is the opportunity to "inflate" the bill was available, but much to my relief this did not occur and I was billed accordingly!
I really appreciated that they provided a free ride home for me and my son (a 4 year old who would not enjoy hanging out in a waiting room for a long time). I also liked that I was given a quote both over the phone and email so I had an informed estimate before work began on my car. Everyone was friendly and polite and it was an overall great experience.