The ability to make an appointment online; the fact that my appointment was honored especially since I was waiting; the professionalism of the staff; the cost of the service; the fact that they did not try to sell me unnecessary additional services; the comfort of the waiting area.
My appointments get completed on time. I wait with the vehicle and they minimize my time there so I can get down the road. They are straight forward and have always had the work come in at the price quoted.
I had a good experience. Nobody likes dealing with car repairs but the process was fast, and as painless as it could be at Christian Brothers. I especially appreciated that they had good communication with me throughout the process. They called me back with updates when they said they would (it's crazy how often other repair shops don't do this!). Their pricing was reasonable. The employees were polite and friendly. I would recommend them to friends.