Christian was very thorough and explained the work the was done. The technician, Austin, helped us with a tire situation that we were unaware of, in addition to fixing our brakes. I am pleased with the performance of my car since my visit.
Was able to call an make an appointment within the same week. Also was able to get my truck fix within the same day. Very professional an clean. My favorite thing would be the option of having updated text messages of what's happening. A ply by play so to speak, and I find that option wonderful.
We were treated very well by the entire team. Christian was very friendly and honest about what to expect when we walked in the door. He gave a very thorough explanation of what repairs my car needed. When I was given a drop off time for my car, I was offered a complimentary shuttle to work which took alot of stress off of me. The repairs were done and I was on my way the same day. I was also offered a ride from work. My car was driven to the front door when I came to pick it up and a complimentary water bottle was waiting for me in my cup holder! I work at a place where customer service is our top priority and it was so nice to be on the other end of this service. I even received a follow up phone call the next day from Stephen the owner to make sure I was satisfied. Great job Christian Brothers!!
From the moment I placed the call and Christian answered, to explaining my problem when I am not sure what it is, Christian Brothers Automotive is tops! They are kind, understanding and did not make me feel belittled by my lack of knowledge of car mechanics. Steve not only dropped me off while my car was being worked on, but came back and got me when my car was finished. That in itself is a wonderful service! I have been driving my vehicle over a week now and like its performance...Christian Brothers Automotive did a GREAT job!
The personal attention. The tracking of my car throughout the work being done. Knowing that I was not going to be scammed into more work on my car than was needed for that day. Friendly conversation. Honest communication. Comfortable interactions at all levels. Highly recommend!