First and foremost, obvious concern for my problems by the staff. Second, detailed and graphic descriptions of what is likely the problem. Third, common sense solutions. I'm happy with the work that was done and with the recommendations for future work.
I already posted this to yelp.
We were looking for a place to bring a used car to have a pre purchase inspection. Gabriel met us at the desk and was more than helpful. They could not squeeze us in that day as it was close to closing time but we made an appointment for the next day. Before we left Gabriel stepped out to the car and did a quick free look over. He told us it is a very good idea to get used cars inspected. His professionalism and patience with us was unbelievable. When we brought the car in for inspection which is supposed to be 1 hour (ish) within 10 minutes they found tons wrong and we knew this was not the car for us. He told us we could bring in another car that day and he would squeeze us in. And for free since the first one was very quick. The were very thorough with the other car and unfortunately found potential problems with the hybrid batteries. Tim, the owner, spent time telling us the benefits and drawbacks of hybrids since we knew very little. With his knowledge we learned enough that hybrids were not for us. Everyone at the shop--from owners Tim and Cheree, to Gabriel, to mechanics--were so friendly, honest and made us feel good. They never even pushed business and the potential for us to get this or that done on the cars at their place They were straight forward with the inspection. They have earned our trust and we will make sure to see them first for any of our car needs.