CB Roanoke is always courteous and very helpful with my automotive needs. Their communication is top notch. Whether I am having service done and they need the approval to complete the work, or if they are informing me of what services are in the near future, they keep me informed at all times. If I have questions, I feel they "give it to me straight". There aren't any hidden pop-ups that exceed the budget. Pricing may be a bit more than other places, but the warranty and peace of mind that comes with the service are worth the few extra paid. From "look-overs" for a planned vacation trip, to an inspection or scheduled repair, they look the vehicle over and try to catch minor problems before they become major problems.
And that Cold bottle of water waiting in the cup holder is so refreshing to see. It's that small gesture that makes a huge difference on a hot day, for me to feel recognized as an appreciated customer.