These guys really are the nice difference! They show common courtesy, and are respectful of your time and budget. Christian Brothers keeps it real. They don't want to make a sale, meet their quota, or upsale you anything. The technicians tell you the truth about your car and look out for their customers' best interests. I don't trust anyone else with my car! They are the BEST!!
There was an issue with my car that I thought was major. Christian Brothers conducted a diagnostic check and figured out what the problem was. What blew me away is that they had an idea that the issue may be covered by the OEM. They called a dealer, verified that this was indeed the case and even found which local dealer could get me in soonest. They then passed this info on to me, and the service advisor was ready for me - which made everything easier.
Be it fair or not, auto repair shops have a reputation of being dishonest to get a few dollars more out of customers. I am blown away by how honest Christian Brothers are, both today and in previous visits. This kind of piece of mind is priceless.
THANK YOU for living your values and not just using them as a slogan to gain customers!!!!
I appreciate the honesty of CBA. I never feel like I'm pressured to check or fix certain things with my car. They do not try to guilt trip you into things you don't need.
They are also very accommodating. I took my car in for an oil change and they offered to drive me and my baby home so we wouldn't have to wait there and bring us back once the car was done. In the end, we didn't need to do that but I appreciated the offer and thought it was very considerate.
Their waiting lounge is also comfortable and clean. They provide hot and cold beverages, candy, and even gave me cookies once they were finished with my car.
Mike and Rich are awesome. Their Customer Service and Hospitality iare superior. I really loved your shuttle driver, he is so professional and very kind. I am a new resident to Texas, I am your customer for life.