Enjoyed the music during waiting. Staff is friendly. Oil change punch card is great for the customer. Most of all I appreciate Rich Christian Brothers for taking 5 minutes to put on a oil filter cap I brought in at no charge. For these reasons I will continue to be a future customer at Chriatian Brothers Automotive.
Everyone, (everyone) is so nice and helpful and patient. The waiting area is clean and doesn't smell like tires (I think that's a guy thing) and you act like you really care about your customers. I appreciate being treated like I matter.
While I myself am not a mechanic, I am a diesel mechanics daughter, the granddaughter of a car enthusiast (to put it lightly), and two of my cousins have worked in car manufacturing close to 30 years. That being said, obviously it causes great annoyance anytime I am unable to change my oil myself and I bring it in somewhere and feel highly pressured to have additional work done. I may not work on cars by trade, but I know what they do and do not need. Christian Brothers is solid gold in my eyes because they DO NOT attempt to sell you on anything. Even their suggestions are shown to you and explained, and if you decline they simply say, "okay, if you change your mind just bring it back, but we wanted to make you aware.' I LOVE THAT. Too many car service shops will try to make you add a flush or a tuning or something to your vehicle and are generally rude if you decline. Especially to girls because they think we don't know what we're talking about. Christian Brothers has earned my repeat business because I know that when I bring my car here, if they suggest anything at all (as they don't always) they leave the decision up to you and respect whatever you decide to do. Love this company. They have different locations and I have been treated with the same respect at any I have been to. Thank you guys for treating your customers with respect, getting things done in a timely manner, and always listening to any concerns we may have.
Good customer service & followup. Staff communicates well & is clear about recommendations. Very friendly, helpful, nice staff. Don't feel like they're trying to take advantage of you like at some repair shops.