I have been dealing with the dealership for years. I was under the impression the dealership only had specific parts. The last few experiences with the dealership have been terrible. I have paid thousands for subpar service and continued issues. They have laughed at my concerns and there was always a continued issue.
Christian Brothers Automotive was there to my rescue. After paying for my AC to be fixed at the dealership, my vehicle was blowing hot air. I also paid for new breaks and they continued to squeak. Without question Christian Brothers took the time to respectfully listen to my issues and made sure they were going to inspect my vehicle to make sure they find and fix the issues.
Not only did they find the AC problem quickly, the squeaky breaks were also addressed. They gave a thorough online report on all things investigated. This report was PERFECT because I am not a mechanic and I could go back and look at the report and what needed to be done. Sometimes a “phone call” with what is wrong is not always best.
Their investigation and recommendations were fair.
To top everything off- they were so fast and efficient. I will be back and I will recommend them to anyone. 10 out of 10.
1. The work was well done.
2. I received good advice about the work needed
3. The handling of costs by directly contacting my warranty comnpany without my having to be
involved
4. The welcomed benefit of transport home and back.
5. Honesty and transparency about the costs involved.
6. Proactively finding an issue I did not even know existed, but needed attention.
7. Overall friendliness of all the staff.
8. And on a previous routine service visit the comfort of the waiting area.
D. V. Kinsman
Great customer service from start to finish, they were able to get my car fixed in the same day and also offer a super convenient drop off service. Will definitely be coming back if I need any more auto help. Thank you!
great service area. great complimentary ride back and forth when car being worked on. detailed description. of items either wanted or to be declined. great experience for my first time there.
They were friendly, attentive, honest and the cost for my oil change and tire rotation was very reasonable. I would highly recommend them to anyone that needs a mechanic.