We had my wife's car at our usual place for service, but the quote was computer generated and three of the four paragraphs only had one line or part of one line of different information when compared to the others. I explained my vehicle situation with Jake, he actually listened to what I said, instead of sounding like he was reading from a script! Went we brought the car in for a second opinion, your team's review of the situation found the repair only required about half of what the original shop quoted! Thanks for doing a through review to get to the root cause of the problem. How Refreshing, [FIRST NAME REMOVED]
My Xterra had a Evap problem that was hard to diagnose. Your team went the "extra mile" to try and solve the problem. In particular, the Evap canister was acting up. They tried their best to clean it and reuse it to save me money. They said they thought it would work. Later the check engine light came back on and they took another look, only to discover the evap canister was shot. They installed a new OEM part and gave it to me at cost with free labor to show their willingness to honor the warranty. I am grateful for their honesty and professionalism. I have 5 used cars in my family, so I value a trustworthy repair shop. Anyway, I plan to be back.
As usual, a clean store, and friendly front employees. Nothing to complain about service wise.
I was told after the fact that changing my transmission fluid might "reveal other problems", and might cause my transmission to act jumpy. I'm annoying that I was told that AFTER the service, as it's too late to do anything at that point. I want all the facts when I'm getting work done on my car.
It is beyond refreshing to finally find a business like Christian Brothers Automotive! I truly cannot recommend them enough.
Most of us deal with greed and dishonesty with businesses these days.
They have such a commitment to the job they do, their attention to detail and their honesty. And on top of that - their customer service is untouchable!
As a woman, my experiences with automotive repair has been less than desirable. That is a thing of the past with Christian Brothers, there is no other place that I will take my vehicle for automotive repairs!
I am actually 'looking forward' to my next visit, it's priceless to know you can trust a business!