I've been there several time and I always feel that they are honest.
Additional problems discovered while working on my vehicle are explained thoroughly including the urgency of repairing the problem (many problems do not require immediate attention - but it's good to have the heads up).
Polite staff and comfortable waiting room.
I think you guys are very congenial in trying to help people who can't afford a Major repair job done on their vehicle and are more than willing to offer suggestions on how you can help the customer figure out the best approach to solving their vehicle issue. Thank you for your service to your customers. They really appreciate it and will repeat business.
I love CBA. I never feel like they are trying to take advantage of my lack of knowledge about vehicles; they never try to sell me parts or services that are unnecessary, and are conscientious of my budget.