I was not expecting my order to be delivered same day and while that's really convenient and great if I'm ever in a pinch, I was heading out of town when I placed my order and was so surprised when I saw that it was getting delivered same day. I had to have my neighbor bring it inside for me since I was gone. I went back and saw that I had selected shipping and so had anticipated it taking 3-5 days to get to me instead of the same day. It was super nice but I would have appreciated a heads up!
The process of ordering and delivering my pup’s food was simple and it was here within a few hours when I was thinking it’d be 2-3 days. Also, a few years back when my late Great Dane was battling and auto-immune disease with little to no appetite due to the medicine, the staff at the Shakopee Chuck & Don’s took their time and walked me through multiple options even making sure the wet food we decided on would be well stocked as Pippa, being a Great Dane, ate a lot. I’ll never forget that kindness as I was going through heartbreak and panic. Bryn, my Mixed Breed, also loves the treats she gets on our visits.
Incredibly fast delivery. Only issue was signing up for a new account. I was unable to complete the order, getting an error message every time. I reached out to Vivian in customer support who was very nice and eager to help. Eventually after just trying over and over again the order went through. I was told by a friend who signed up had the same issue.
The package arrived well put together so the product was safe and secure. The cute personalized notes on and in the package made my day. Thank you so much!