Intake process was easy, friendly, transparent, and informative. The work was completed in the timeframe estimated. Communication was good. These of course are the basic metrics.
It should also be noted that these folks truly care about their craft(s); It’s personal to them and you can see it. They have a passion for what they’re providing these communities and it shows in everything they do.
Couldn’t be more satisfied with every interaction we’ve had to date with this team/family.
Great experience at City cycle. The staff went above and beyond helping my son find the right bike and were so patient and attentive with him. They even helped install the bike rack on my car before we left. Truly great customer service!
I'm so glad I came across this store / bike repair shop!
With Nate's profession help and guidance, he led me through every step of the way,
He suggested that certain items be replaced and work to be done to make the bike almost new!
Nate gave me a complete and fair estimate and held to that cost.
When the job was completed (on time) he called me for a pickup.
Even though the store was extremely busy, Nate took the time to load up my granddaughter's 25th Birthday Gift,,,,,almost new bike that she and her boyfriend can train for the April 20th 'Boston Marathon'.
Nate, thank you for the great and have a Great New Year.
PEM / North Reading Ma