Dependable service. Always ready to return if pests noticed at times other than
the every-other-month service. Need to have phone call ahead of monthly visit
so I will be home to interact with representative with any concerns.
Thank you for keep us "bug free."
They are always professional and courteous. One month, the technician returned on a different day because he discovered that the back gate was opened and the dogs were in the back yard when no one was at home. I appreciate his concern for our pets.
YOU ARE NOT TERMINEX !!! We are with Clark after 12 years as a Terminex customer . The qualitity of their service representatives plummeted. Repeated "no shows" heads the list, falsely claiming our gate was locked when it was open, and broken promises to call about scheduling missed visits. We tried to work with the suspervisor to no avail. The office then compounded the problem by charging for services not rendered. Good bye Terminex. They must have contacted me 3 or 4 times to come back with offers of reduced cost. I asked them to STOP calling but they kept calling another 2-3 times over the next six months.
We have THE BEST REP now with Clark. He ALWAYS calls us to confirm when he's coming. If he's running a few minutes late, or needs to change the schedule, he ALWAYS calls us. You are lucky to have such a reliable representative. Not only that, he is very skilled and proficient about his work for Clark. This is the reason why we STAY with Clark, BECAUSE OF OUR REPRESENTIVE. Honestly, the pest contol service itself is probably fairly comprable (at least from the customer's perspective) so the REAL DIFFERENCE that makes a service like yours stand out is the "people skills" of your service representative. Because of him
WE LOVE CLARK !!!! If you haven't already revamped your personnel requirements to reflect the extreme importance of "people skills", and put some of your marketing budget toward specialized on-going training in communication skills, may I suggest you at least consider doing so. Thank you, Mary Graham