Alex the mechanic is knowledgeable, friendly, and amazing to work with. I learn something every time we chat, and I know he has my best interests in mind.
Staff is always ready to offer advice without necessarily needing to make a sale. When work is required, staff provides detailed information about what is needed to effectuate the repair. And, of course, the work is done superbly.
This is the best bike shop in NYC. Everyone's super helpful and easy to chat with—hugely appreciated. My bike's riding better than the day I bought it!