walked in and Ada helped me right away with my flat. I was far from home and she understood that. I was in and out within 20 minutes and I couldn't be more happy with my experience.
Every visit to the Trek Bicycle Cobble Hill has been a positive experience. Whether I go in for a major fix, add accessories or just need advice, the service is thorough with patience and understanding. They go above and beyond and the best thing...I always learn something from them!
They provide refreshingly old fashion service backed by great technical know how and products. Our relationship started when i asked Andrew to take a quick look at an issue on my bike. Uncovered issue, fixed it and didn't charge. Same story repeated months later with my wife's bike.
From there, when it was time to look at ebikes, they had earned our full trust. Very happy with our new Verve3. Took care of a small delay with grace. Even ordered a Thule rack for us and, when it arrived, helped me with the first mounting.
These guys are the best. No need to look elsewhere.
Everyone was nice and really helpful. Made my new bike day better. I didnt buy from them i bought from down the street at bicycle habitat and they didnt have everything. Positive experience
Super nice and Knowledgeable staff! Highly recommended! Will certainly come back for my bike needs (I don’t have a TREK and every customer seems to be treated the same no matter the bike brand)