Horrible! Came to he house after their policy is to not come and assess your items, then they proceed to blame the customer and say their truck is not large enough. They left me with items in the old house and having to hire a second moving company. This cost me an extra 1,000 and having to throw things away that I couldn't move. Me and other older family members actually had to move stuff to the truck for them. They didn't start on time and charged me from the time they arrived. They scratched and dented all my walls and didn't inform me until I noticed after they left. My brand new hous and custom French doors are wrecked and they will not offer anyone to come repair and want me to send pictures and haven't offered to come evaluate the damage and no mention of reimbursement for the other movers I had to pay to move this plus the loss of items. I have moved several times across the country and have never had to help lift items and move things to expedite the move. Never hire company who doesn't come to give you in house quote. Wish I would have paid extra for established company who is professional!
You disappointed in every way imaginable. The $93 check you sent us does not even put a dent in the amount of damage that was caused. Between the broken furniture, holes in couches and the lack of experience and or knowledge that your team had I could have done a better job renting a truck and having children perform the move. Instead, your company received an $1100 check from us and we will probably have to write one significantly larger to fix/replace the broken furniture. As for making it right, you can not make it right unless we can go back in time and hire another company. As for your company, you get to use our misfortune as a "learning experience". Maybe you should train your teams better and save your customers the hassle and the stress. I assure you that this move was anything but "Stress-Free".
Process was indeed stress-free as claimed from the making of arrangements thru the completed task. The guys arrived the exact minute I was told in a confirmatory call the morning of their assignment. They were cute, cleancut, uniformed, friendly and respectful and the truck was immaculate and colorful with the business logo.... I.e a class act. Both guys were efficient and organized. They began work immediately and had removed 3 beds with mattresses/box springs and an easy chair within 13 mins! While I wrote a check for their services we engaged in a little friendly chatter and they then left for their next job. A wonderful experience for a job I had dreaded and anticipated taking up my whole morning. I will say the price seemed a little steep but I have nothing with which to compare.
Very nice young men who did a wonderful job removing two VERY heavy
tube TV's from my home where several stairs were involved. I will most
definitely use CHHJ if ever I need this type of service again.
Thanks again guys!
They were absurdly efficient. Cleaning out and disposing of the flotsam in the basement in less time than it would've taken me to just get a few bits of it into the garage.
Already mentioned it to a friend, actually.