They were on time and called to let me know they were on their way.
However, the call center that I made the reservations through was not stress free. The girl I spoke to scheduled me for the wrong day, after I corrected her twice. She may or may not have hung up on me and she quoted me the wrong pricing information. The gentlemen that came to move my stuff were great, but the call center needs some serious work.
Our property was very muddy, which was beyond everyone's control. However, Andrew, Easy, & Eric(?) could have exercised a little more care. Our gym mats in the basement are muddy, they could have just placed them down without stepping on them. Eric would have walked on the carpet with muddy shoes had I not said something. Also, there was a footprint on one of the back cushions of the microfiber sofa.
I could not believe how quickly these guys move. I've used them twice now for a Habitat for Humanity donation and for labor services to move around my furniture ( my floors are being refinished). I only had two guys for two hours and they needed very little direction. They essentially moved and wrapped all my furniture in plastic. They moved a wine rack and automatically took all the glasses out and wrapped them in bubble wrap. It is obvious to tell these guys are very well trained. I was nervous about using young guys because they might not have all the experience of a more seasoned crew. In reality this company has hands down been the best moving company I've ever experienced. They have earned a customer for life! Also, you're able to schedule them last minute very easily.