My initial quote from Kyle was for 1/4 of a truck load. 2/3 of the way through the job, he approached me and told me that they could either stop working (and leave 1/3 of the materials) or they could up the estimate ~$100 to 1/2 a truck load. We needed this stuff gone by the end of the day, and we had already canceled our other estimates since we liked the initial quote, so we agreed. When I asked Kyle why the estimate changed he said "I'm not trying to hassle you," which, in my opinion, is a completely unprofessional response. He never apologized for his misjudgement. We were happy to pay $334.00 for the 1/2 truck load (I checked at the end and the truck was in fact 1/2 full, but it would have been nice to have an initial quote that was at least close to that, as we expected to bay $227. In almost any other business, I would expect a company to honor their initial quote. I'm just incredibly disappointed that Kyle cared so little about the job and that his initial estimate was half the volume that the material eventually took up. He either needs to be better trained or he needs to not be the team captain for the day. His partner (David, I believe) was courteous, polite, and hard working. I did not see him fiddling with his cell phone (unlike Kyle) and he was patient with me when he called asking for directions to our warehouse door.
While I liked the ease of scheduling and the prompt arrival of the crew, I am reluctant to recommend you all in the future. I'm disappointed that the professional attitude CHHJ touts was not present yesterday with your crew leader.
The young men who were sent were very nice and tried very hard to remove my freezer that had thawed food in it. They were not equipped with the proper equipment to complete their task. Their supervisor, Bill, then arrived with a dolly and the freezer was removed. He did not assist with manpower in any way. He came in yelling and threw several remarks to me blaming me with them being late to their next appointment and advised I should have told them the freezer had food in it. I advised I had done so on the initial call and he threatened listening to the recorded call. I advised he should do so. Because the freezer sat so long at the bottom of the stairs waiting on Bill, there was such leaking that because of antimicrobial measures that had to be taken, I am having to have the entire room of carpet replaced at a cost of $6,000. No, I am not happy and I would never recommend this company and if Bill speaks to everyone like he did to me, he should be fired. All the young men were very nice.
The crew was fantastic & after having moved 3 times, I can honestly say they were the most hardworking & fair priced moving company I have ever worked with. I would definitely hire them again & would highly recommend them to anyone who needed their services.