The kids who came were friendly, efficient enough. However I was agast at your pricing. Im a senior citizen and recent breast cancer survivor. The first price was $325! Other companies had quoted me from $150 to $200.I mistakenly thought after looking on line would be comparable.
So when they would only come down to $275, I felt bullied and ripped off. Wish I had gone with someone else. I couldnt reschedule with someone else as other furnture was being delivered. Won't recommend or use you again.
You are way too expensive. I couldn't wait for a free pick-up but I felt gouged by you.
You were rough with my stuff which may be broken and I was hoping other families could use it via Goodwill or Habitat or somewhere.
Matt and Eric were pleasant, cooperative, friendly, strong and worked quickly. They packed the truck carefully and maximized what they were able to haul away. They arrived early and completed the work efficiently.
All was good except the crew forgot to haul away a garden hose container in my back yard. Now I am going to have to figure out how to get rid of it and it will be a hasse. Could they possibly swing by to pick it up when they are in the area. I did pay for it already.
They were 4 hours late and charged over the amount quoted on the phone. The quote was $198 for two couches and we had a couch an a loveseat. (Less than 2 couches) The person picking up told me that the quote was wrong and the price would be $275. He ended up charging 245.. My window for pick up was 4 to 6 and although they did call, they did not show up until 10 pm. The persons picking up were friendly but we're very late. They blamed the pricing on a conflict with orders taken by phone and said that they had complained before and nothing was done. My pick up was very simple with the couch and loveseat in the garage waiting for easy pick up. Not worth $245 pick up charge. Very disappointed with this service.
What I like is the guys were friendly, worked hard, and were on time.
What I don't like is that they got to my house with a half full truck and were unable to take all my junk. Now I have to figure out another way to get rid of it.
It was important that you could come quickly . Kyle and Matt were great. We couldn't have done it without them! We were also happy that our items were being donated and recycled. You provide a wonderful service!
My scheduled time slot for pick up was 11am-1pm. I called at 2pm bc no one ever showed or called. Finally I got a call back stating they "would be there at 3:15 give or take 15min". By 4pm no one showed. Once again I called and was placed on hold. Finally the guys showed up around 5pm. I waited 4 hrs after my time slot with two small children at home. No one bothered to call me and update me until I took the initiative. It was a bad experience and then I was charged full price.