Service was really good and our movers were excellent, however they were 75 minutes past the end of the window I had and being on a tight schedule that day it was challenging.
When they got there they were excellent and moved some large items.
The movers walked in with filthy feet and hands; they left multiple dirt marks on my carpet and smudges on the bar top they put their book on.
They overcharged me for moving my piano. They dragged the piano on my outdoor carpet and left a long drag mark. They flipped the piano over and over trying to figure out how to get it down the stairs (I'm not sure how functional it is now--I heard the insides slapping around, then they dragged it down the stairs, leaving paint marks on most of my concrete stairs.
I called the person that left me the message reminding me about the appointment to tell him about the situation while it was occurring, but he has not called back in two business days. I have photos of the damage if anyone is interested.