I like: the phone coordination of arrival times, the professionalism displayed by the young fellows who came to remove the items for donation and the care they took to avoid damaging any walls, etc. despite the very tight quarters they had to work in. That they were enthusiastic, friendly, and very accommodating of my needs and time speaks highly of the company. The pricing was fair and I'd recommend CHHJ/M to anyone requiring the service. Well done.
We were not informed of the additional costs for disposing of old televisions. The additional charges doubled the original estimate given to us over the phone. The person on the on your end of the phone was well aware of the fact that we were wanting TVs picked up and disposed. I am sure you know that hidden costs are a terrible way of doing business.
When they showed up, I had everything in a small portion of a carport. When the loaded it, it was basically just put in any old way, nothing stacked to conserve room, nothing stacked on top of anything. It should have been about 1/4 of a truck, instead, it was 1/2 of a truck and I was charged $421. I didn't have a choice but to pay since my renter was moving in the next day and I was stuck. I paid a handyman $300 to haul away 3 times as much stuff to the dump and with the dump fee included. I was trying to donate what items were worth donating which ended up costing me twice as much. The boys were nice enough but this was terribly expensive for what they took. I will just have everything taken to the dump next time.
Did not arrive until 45 minutes after the end of the scheduled window. They alerted me twice that they were running late, which I appreciated, but unfortunately this really did damage to my day in terms of scheduling and my own work.
The representatives were extremely professional and helpful. The only problem I had was the expense. The couple of items I possessed (to be hauled away) did not seem very comparable to what I was charged.
I feel like it was a rip off. I was told on the phone that a full truck was around $400 and I was charged over $600. Also one of the guys told me he wasn't going to charge for the electronics to be recycled and then didn't take all that I had. Will not do business again.