The Morristown NJ branch did a move for me Saturday, October 31. The movers damaged some of my furniture, which I didn't complain about as I saw little point in it. They mistakenly kept my black trolley/dolley. I called them to report it and they returned an old used orange dolley. I told them it was the wrong one and they told me they would bring me my black one. They never returned it and I have left messages with the office numerous times now. They are very polite to my face and over the phone, but incredibly bad customer service and follow through.
The booking process online was professional and courteous. People called when they said they would. The movers I was sent were friendly and knowledgeable and careful, and were very accommodating to needs such as hauling away garbage.
Communication between your call center and movers needs to be improved. I called to have your movers call my cell. I would be home at the appointed time but not for the pre-visit call.
One piece of furniture was heavy and large and there are scratches in my walls and my molding is chipped in several places.
the movers were friendly and efficient.
I was not happy with the pricing structure. I had a very small/ easy move of a couch and a chair ( gift from a friend) and it cost 400$ to move these 2 pieces 20 minutes away. I was pressed for time and went with your quote - but wish I had taken the time to find another way.
Also note that I used the "automatic call back" feature the first time I called in and no one called me back.
I called back hours later and the phone was answered.
Also - no one called to take the deposit like they said they would and so the driver had to redo the bill. He assumed they had taken my card and backed out the 100$. I informed him that no one had called to take my card over the phone and I had not already paid a deposit.
Luis and Tyler were outstanding representatives of your company and deserve raises. The work they completed in my home was back breaking and they carried out their duties with moving expertise and respect for the home. Kudos!
Well, we never received a call to confirm the appointment the day before it was supposed to happen. Day of we get a call stating that the truck would arrive at Noon. At 1pm we get another call stating that the truck won't be there until 4pm. At 130pm we get a call that the truck would be arriving in 20 minutes. SMH.
After making the appointment with be main call center no one from the local location reached out to confirm, take pre-payment, etc. I had to call the day before to try to confirm. Then on the day of the move no one called, again I had to call to find out what time to expect the truck since it was already 30 min past the original start time. Someone from the truck finally called me and told me at 1:30pm that they were 1 hour away so my 12:30pm start was now 2:30pm. The truck finally came at 3pm.
I had already moved what I could out to the front porch to load. They did not use moving blankets for all the wood furniture, I found that odd.
The day of the move when all was said and done the paperwork reflected my prepayment of $100, I had to be honest and tell him I never prepaid. This is something the home office should have done, accurate records / details about a job should be shared with the work crew.
The crew was nice and apologized for the home office not reaching out, this put them in an awkward position.