The truck getting stuck in the yard. I know there was snow and such on the back half of the drive, but they really shouldnot have driven on it and ended up stuck in the yard. It's been over a week and I still have not received a receipt. Third, I think the truck could have been packed tighter and not have charged as much. As it was, the truck was only filled waist high and I wad charged for two full trucks. Not really sure how all that works, calling one truck two trucks... but I'm not likely to recommend or hire you again.
I called March 14th. I spoke with Lena and she took my message and told me her manager would call me back. As of today (March 20th) no call back. When I placed my order it was for 3 guys. Day of move only two showed because the one was having car problems. I was charged for the two men, but was still charged the price of the truck as if 3 men came. I wanted to see if I could get it for the price of two men since that is what showed.
Your service crew arrived promptly and were very polite and professional, however upon receiving my quote, it was shockingly over-priced and in my opinion, a gross "rip-off". Unfortunately, as I was under a severe time constraint to have the few pieces of furniture removed, I was forced to accept your exorbitantly priced quote. Rest assured, I will NEVER USE your service again, and will surely communicate my dissatisfaction to as many associates and business contacts as possible!!
I made a reservation and within about 15 minutes the boys called me as they happened to be in my town and were at my house 5 minutes later.
They did a great job, were very efficient and courteous.
Great first (of many) experience.
While I recognize that moving a sofa from an upstairs room in the house was challenging, the movers managed to put a fairly large gash in the wall, and didn't tell me about it. I discovered it after they had already left. You will not see any business from me in the future.