I was fairly happy with the service.
The problem I had with it was I was promised they would be there by 9 AM they were over an hour late
The employees were very nice and we had no trouble with the move but it was a very little job just 4 pieces going about 10 miles away and I thought it was very overpriced , at the time I had no choice but to do it I don't think I would do it again
I needed same day service. I called College Hunks at about 11-11:30 am. They said they could do it. The hunks were scheduled between 4-6. At 3:30 I received a call from the hunks saying they couldn't be there until 7. I needed to be out of my apartment before that. The hunk proceeded to tell me that his partner was getting married and was meeting with his pastor. I told them I needed them to be here when they we scheduled. They second hunk calls me back to try and negotiate a time. I told them if they couldn't be there when scheduled I would call another company. They said ok. I called a competitor and because it was late in the day they would not be able to come until 11:00 the next day. I couldn't wait and now I was stuck. I called the hunk customer service number to let your company know I was not happy with the service. A very nice young lady asked how she could make my day stress free, I told her my dilemma. She put me on hold for a few minutes and tried to contact the hunks. She said someone would be there between 4-6. I received a call back from the same hunks who were surprised I called customer service. The asked me why did I call if I said I was going to call another company? I guess no one was aware at College Hunks that one of them needed to leave work early that day. They said they would be there by 8 and I told them no thanks that I would call customer service to see if they could send someone else. They hunk said there was no one else. Long story short (there were about 3 phone calls going back and forth with these idiots). someone showed up I don't know if it was the same hunks but it cost me $200 to just under $300 to get rid of a couch and an ikea full size bed frame. I had more junk but they quoted a ridiculous $600+ price. That's about 3/4 of a truck full. I didn't have that much stuff. I had no choice, I kept the garbage bags I had, paid the $200+ and had them take only two items. NEVER AGAIN. Lesson learned, I will never procrastinate. If you want the unedited version of my story check Yelp. Btw if your employees need personal time they should schedule it ahead of time so you don't book them. Worst experience of my life during one of the most stressful times in life. I would never recommend this company, go with your local junk hauler, less hassle.
Pick up was schedule for between 11:00 and 1:00. This morning I received an email saying it would be between 11:30 and 1:30. At 12:30 I got a phone call saying it would be between 2:30 and 3:00. All the while I am sitting in an unfurnished house waiting. When I booked the appointment online I listed the items I needed removed. Yet the 2 men who came seemed surprised by the amount. The truck they brought was already half full. A few of the items didn't fit and they had to leave them behind. I was told they could come back (more waiting) or I could schedule another pick up (and wait and pay again). They did work quickly and efficiently but it didn't all go according to plan and I am still left with things to get rid of.
Appt was confirmed for a Saturday and original team arrived 3 hours late. When they arrived, they determined that their truck was already too full so rather than begin the job and remove some of the garbage, they chose to reschedule. On the rescheduled day, they were 2 1/2 hours early ( 10:30 AM vs 1PM). As I had other meetings scheduled, this was both disruptive and unanticipated. Two of the team members had little to no experience. As a result, there were marks on most walls( fingerprints/ deep scratches, etc) and broken glass in the driveway- all of which required several hours of cleanup on my part. Lastly, as a franchise with a strong digital presence and branding, both the trucks and staff do not live up to the image you portray. Trucks are old and dirty and staff( all but the leader) were disheveled and unprofessional looking. I could live with that if the product was exceptional but my experience was a complete disappointment. I will not use nor recommend in the future. Under the circumstances, a credit for inconvenience and damages would be most appreciated. Also, I hope to receive receipts for my charitable contributions but under the circumstances, I have no reason to believe that you will deliver on this promise. I hope that you will prove me wrong.
I hope my comments will help you to improve.
Will and Phil were the best!!!! Really hard working guys! I could have not asked for a better moving crew. I would hire them again in a heartbeat!!!! Don't bother with any other mover. If Will and Phil are available reserve them as soon as possible. This was truly a stress free move.