Your phone reps were good, the men who picked up our items were on time, courteous, and mindful of protecting our home while removing things.
They told me we would be getting an emailed list of items that were donated within a few days, for tax purposes. We have yet to receive it.
Except for the last item mentioned above, it was, all in all, a very positive experience.
Notifications-more notifications regarding the appt would be helpful. I scheduled the service for 8am and the one and only confirmation received was at 7:30am on my move in day and it said my contact would be calling me to to tell me the exact time and that it would be sometimes between 8-10am. Luckily they came at 8:30, but I was not informed that they would be coming at a range of times when I made the reservations.
Types of service-I scheduled unloading service and the "college guys" showed up with a huge dump truck that caused a parking issue. The dump truck was not needed for my unloading service.
knowledgeable guys who certainly know how to load a truck. professional, yet very friendly. they did a great job. even though the price was higher than quoted on the phone, still worth it. would suggest maybe getting a bigger truck but what they had did the trick.
Will was the Captain of the team and was incredibly helpful and made the moving process much easier. His knowledge of how to move my items so as to not have any broken or damaged pieces put my move at ease. I would highly recommend this service to anyone with a special request for Will. Thank you College Hunks Moving!
I liked the guys who came ,I believe Brian was in charge and he was terrific.I thought it was unfair to send them without dollies even though I noticed it they did not say a word,that was wromg of the boss..they did a great job despite all that..I will also recommend you be upfront ON THE PHONE about your pricing..the downside to your company is just that,you quote a full truck 600$ then they pull up in an old dump truck,which is great they are not that big and call it a truck and a half...I will tell anyone who asks me to MAKE sure they get it in writing what you are quoting...I felt fo 2 hours worth of work it was overpriced,but I do not want to blame the "hunks" for that!
My movers did a great job. My disappointment was with management/scheduling. I made an appointment for 3:00pm and my contract reflects that - stating a 3 - 5pm window. I made work plans accordingly - scheduling a client at 12 noon. I had just arrived at my clients at about 11:55 when I was notified that the movers were already at my house. I had to cancel the client - losing business to the tune of $100 - to get home. When I called the company, I was told twice that my contract stated a window of 1pm - 6pm. I was told that I was wrong about having a 3:00 appointment and I was really not happy, especially with the first person I spoke with - no compassion, terrible customer service skills. I am still - 24 hours later - waiting to hear back from the company, after making no less than 3 different calls to the company about this, trying to hear from someone from my local franchise. I lost $100 that I needed to pay for this move due to an error on your (College Hunks)part.
I had no problems with the 2 young men who actually moved me - they did a great job. However, I am extremely disappointed with the scheduling and customer service I received when making them aware of the mistake.
I have my original contract that absolutely states I had a 3pm appointment.
They were very professional, arrived on time, and the price was reasonable. Makes much less work for those moving. The plus side is that they take the unwanted goods to the appropriate donation sites without me having to do the work. Great job!!
they were knowledgeable and made the move easy. They made sure my furniture was well secured and no damage to occur. They guys are very fast moving and get the job done in a professional manner KUDOS !!!!