Give better and more accurate estimates.
Your estimation was very very poor.
I was given an estmate of 4 Hrs and the total actual was 14 Hrs (with 2 hrs credit).
The mover themselves were very couteous and prfoessional.
The guys moving my furniture (4/24/15) placed a dresser upside down on the concrete, scratching the top surface and the ends. I immediately pointed it out to them and the leader said that he would call his manager about taking some money off of my move cost as compensation. When we settled up, he offered me $30 off. I politely declined and reminded him that it would likely cost several hundred dollars to refinish the damaged portion. He indicated that he would have his manager send me a claim form. I never received the claim form so I followed up with the corporate office about a week later. I was told that someone would call me within 3 days. It's now been a week and I haven't heard from anyone. It's ridiculous that your guys would offer $30 off for the damage, basically trying to avoid responsibility by only paying a fraction of the damage they did. Now it seems your corporate office or this local office is hoping I'll forget about everything and not pursue the claim.
What an all-around great experience!!
They sent the fastest (AND CHEAPEST!!) price estimate, on the day of the move they sent a reminder text msg, arrived early, were polite and careful with our furniture, finished earlier than the estimate and saved us money!
They even averted disaster when they realized the truck might be too high at an underpass, and re-routed themselves without incident. They were great!!
Soooooo glad I chose College Hunks Moving!!
My furniture and boxes were moved in a timely fashion along with being handled with care. Additionally, I was able to leave the stuff in my dresser and chester drawers, which meant less packing for me.