Had an amazing experience. The two movers came in and assessed the move and worked efficiently. They were very nice and gentle with our furniture. After moving several times this was hands down the best service we have had.
there were a couple of issues with my move: the three men were nice but they told me that they could not get the bunk beds apart because the hardware was stripped. I had told CHHJ four days before the move that I had bunk beds with steps for them to take apart and was told that would be no issue. the move was completed without the bunk beds. the next day, a friend and my son in law came over and had no issue taking the bunk beds apart. the screws were not stripped. I called CHHJ at that time 11/22/15 11am and spoke with Steve and told him of the situation and asked that a mover come back and move the bunk beds/steps to my new apt. He said he would contact a supervisor and would call me back. It is now 11/23 at 6:25pm and I have not heard a word back and the bunk bed/steps are still in my old apt. I have to be out of that apt by Wednesday 11/25 and feel that it is the responsibility of CHHJ to move these for me. If I could move this type of furniture myself I would not have had to hire movers. My daughter and son-in law recently used CHHJ to move out of their home. Their entire household belongings and furniture are in storage now and they had planned to use CHHJ again to move not their new home next month. they are now questioning their choice due to my situation. I would appreciate at least a phone call back.
The crew did not pay attention to detail. The master bedroom set included a light bridge that needed to be plugged into the outlet behind the light bridge before it was assembled and it wasn't. This caused my husband and two friends to disassemble the furniture, plug the switch in and reassemble. These are heavy Thomasville pieces. Same thing happened to my dining room set - same situation with the light bridge. The crew broke one of the beds when they were trying to disassemble it - my husband even offered them the instructions but they refused to use them. The couch down stairs was not reassembled correctly. Each end contains a recliner - one had the plug but was not reattached correctly and the other plug is completely missing. Everything was assembled when they disassembled the furniture so the expectation was to reassemble in the same manner. The move was estimated at 6 hours and it took 11.5 hours - completely underestimated the amount of time and boxes.