Placing the order was simple and fast. The person I spoke with was friendly and knowledgeable.
On the day of my pick-up, the two young men were professional and efficient. They called about an hour ahead of time and asked if we could meet earlier than the appointment time (but if not, they were prepared to wait until the appointed hour), and meeting early actually worked great for me, so we got the appointment out of the way and I was on with my day an hour earlier than I'd expected.
The junk-hauling experience was exactly what the person I spoke with on the phone said it would be. They gave me an estimate and then cleaned everything out, I paid, and they were on their way.
It was great service from start to finish, but what I really appreciated was that it was exactly what I'd been led to expect, and there were no surprises -- everything happened (and cost) just as I'd been promised over the phone.
A+, no question.
Timeliness,courtesy and a clear explanation about "How" you invoice customers! While your guys were picking up my "my" stuff, i was able to introduce them to the Head Maintenance Supervisor of the nursing home! He asked that they meet with another resident there! I hope that they got the job! As a CPA, i am always looking for opportunities to "Hook" people together! I deal with nursing homes a lot! There is always a resident that could use your skills! You might consider adding "nursing Home Assistance" to your "Google" advertising! Just a thought! Thx! Fred Carey ps-i called your "National" number and a young lad by the name of "Trevian" was extremely helpful and quite knowledgeable about your business! It was a painless set-up!
The young men were polite and they were ready to work, it did not take them a long time to get start. They asked me to make sure that there wasn't anything else that needed to go on the truck before they left, which was nice because I had forgotten a few items.