Quickly and easily made an appointment and had my questions answered over the phone (with a very attentive and helpful representative).
Not only did the truck arrive within the agreed upon time window, it arrived at the precise time I requested.
The two young men who did the work were professional and had my items (of which there were quite a few)loaded on the truck within half an hour.
The cost was well within the estimated range even though I added a few bulky items that I had overlooked when organizing what needed to go.
I would definitely recommend/use this service again !! Thanks for the help
The haulers were very careful about not doing damage to my home, quick and courteous. I did not like that they did not have any professional identification. Their order sheet did have my confirmation number which made me feel a little less stressed. There is a problem with your call center. When they called to confirm the pick up the phone listed had a Vietnamese name and the phone was registered as a burner phone. When I called the number to confirm there no one picked up and there was no message. Did not make for a stress-free experience. When the hauler called to say he was 30 min out the caller ID was for a female. When I asked the driver could not explain this except to say that the call center handles the 30 minute out calls. Again not a stress free experience. I would suggest that all your people from the call center to the haulers call from a phone that reflects it is your company calling. This maybe an expense (which can be written off as a business expense for tax purposes)but would be much more professional and in keeping with your policy of a stress free service. Having people call with a questionable caller ID number was very stressful as I did not know who I was letting into my home.
The team was very helpful, picked up my junk from where I had it stacked beside the house and did it all while smiling and friendly. One even went upstairs where I had a big old television that weighed a bunch and brought it down with no complaint. I was impressed with their professionalism and effeciency, they had the load completed and paperwork done within 15 minutes.
I will recommend your service to anyone who needs to clear a garage or dispose of old furniture or such.
P.S. Your website explained your service and its costs so well that I booked you right away.
You were responsive to my query on the website and phone. When I compared you to other services you were reasonably priced. I used your service to evict a tenant -- a very stressful event. Your crew was professional, courteous, quick and just went ahead and did the job regardless of the tense circumstances around them. Your crew was able to empty a 3 bedroom house and the (full) contents of the basement in the 90 minutes that the sheriff allowed. The crew treated the contents with respect, bagging up all the items and placing them on the front lawn. They removed ffish bowls without disturbing the fish. Impressive.