I felt I did my homework prior to my appointment. I went to your website and spoke to two different reps by phone. Whereas I understand quotes cannot be made by phone, I was given a window of $190 to $380. That is the reason we set up a pick up. I realize we were under no obligation to continue with pick up but having said that it was troubling to us that in no time at all we were looking at $380 at the minimum. The movers said that you can rarely count on the phone reps for accuracy.
The guys were nice and did their best to get it in at half a truck. I might suggest you supply your crew with shoe covers that offer traction as well as protection as the mud they brought with them created quite a clean up effort on my part after they left. They did offer to move the items without their shoes on but that seemed less then safe to me.
I would use the company again but not before I was more educated on the fees. My suggestion is to get your phone reps and crew members on the same page to avoid such disappointment and confusion.
When I called for a quote I was told that a full truck would be about $390 (I can't remember the exact number but it was in the high 300's.) I was also told that they regularly haul away brush piles, which is what I had. When the truck came, they said a full truck would be $590. I finally agreed to see what 1/6 of a truck would get, which was hardly anything at all. There was, of course, lots of air between branches; it was hardly packed down but I was told they did the best they could do. They also told me they don't usually haul brush piles. And one of the drivers began to have an asthma attack as I was asking them to try to fit more in, so I just paid ($240!!) and let them go. I feel absolutely cheated and will not recommend this service to anyone I know.
I'd feel righted if more of my brush was hauled away at the original quote: about $390 for a full truck and $180 for 1/2 truck. Or, if the company had just been honest that this is not their thing and they have no way of getting large brush piles to fit in their trucks.
Everyone was polite. Very quick in hauling everything out. Liked the automated reminders and confirmations and advanced call 30 min ahead of time so we aren't sitting and waiting for 2 hours. Also, I liked how you are partnered with Goodwill.
The college hunks kept me abreast of their arrival time. They were very professional in taking care and concern of the items removing, so as not to hit any walls or doors. I certainly will utilize them again.