The service was easy to schedule with online quoted prices. We had to reschedule twice and the customer service reps were great! The movers called us to inform of their timing and were fast and professional during the service.
What's not to like? The scheduling process is easy, so is the appointment confirmation. Timely notification of arrival time, pleasant and professional staff with clearly defined rates. Make it an annual event!
At the allotted time of the pick up, I was at a different location and did not receive any warnings or phone calls -I called the company a short time after the promised time asking, “why haven’t I been called to receive an estimate?” “Is this a hoax or do they just suck at time management as a company?” I also wondered if they just grabbed the stuff and didn’t care about payment which I knew was illogical —either way I didn’t know if the stuff was still there, sitting on the front lawn of my old home or not...
A couple hours later I receive a phone call from the team leader with a fair estimate and I said yes to the service although I was still irritated and confused with the situation, the team leader had acted like nothing was wrong and said they were there earlier...? Weird.
Welllllll...I found out the next day, after I got delayed, but real-time “stamped” voicemails and text messages popping up on my phone, that they had actually arrived on time and did actually give the appropriate “heads up” as advertised—I just didn’t have cell service where I was located in order to receive the messages at the initial pick up time.
Long story short, they really did exceed my expectations because the miscommunication on my part caused time/money lost on theirs and I apologize for that- I mean, they still went back to complete the job ! and I sincerely appreciate it.
We had a large wide screen projection television in our basement that we needed to remove. When they arrived, they quickly assessed that they needed another person to help get it up the stairs so they called another associate and they had it up the stairs and in the truck in no time. Very courteous and efficient.