I had scheduled my pick up for between 6-8pm on a Friday night. Nobody showed up on Friday night. I repeatedly called both the local and national numbers for College Hunks Hauling Junk, and was given NO answer as to what had happened and NO answer as to when somebody would be there to get my item. After literally hours of calling people I reached a local manager who still had no explanation for what happened, but agreed to reschedule me to the following morning. I left work early on Friday to be home for the pick up, and am extremely upset that I had to spend the entire evening sitting at home trying to get answers.
The next morning the pick up was as scheduled, but I was charged full price despite the major inconvenience on the previous evening.
The guys were professional, FAST arrived the next day I cancelled the other movers because they were not up front about fees and they were extremely polite. They saved me from making a really bad decision in hiring the other company.
The drivers arrived over 3 hours late and we did not have enough time to move all of my things. I had to do it myself the next day. Overall I spent a lot of money and didn't even get a complete move out of it. The experience was very stressful and dissapointing. I would really like at least a partial refund of the money I paid to compensate me for the inconvenience I experienced.
They were on time, friendly and completed the job faster than anticipated. I scheduled movers on my employer's behalf and the gentleman who's apartment was being moved were also very understanding of his last minute back and forth changes.